Job Description:

- The IT Operations lead will be responsible for overseeing day to day IT operations ensuring seamless service delivery and managing a team of IT professionals
- This role requires strong technical expertise leadership skills and a deep understanding of ITIL processes and enterprise tools

Key Responsibilities:

- IT Operations Management
- o Monitor and maintain IT infrastructure including servers networks endpoints and assets
- o Ensure compliance with organizational standards and security policies
- People Management
- o Lead and mentor IT operations team members ensuring optimal performance and skilled growth
- o Manage shift schedules leave planning and team utilization
- Process Service Management
- o Implement and adhere to ITIL best practices for incident problem and change management
- o Track and ensure SLA compliance for all IT service requests and incidents
- Tools Technology




- o Manage ticketing systems such as ServiceNow SNOW for efficient workflow and reporting
- o Oversee asset lifecycle management including onboarding allocation and disposal
- Infrastructure Network
- o Maintain and troubleshoot servers network devices and connectivity issues
- o Ensure proper cabling labeling and documentation for all IT assets
- Continuous Improvement
- o Identify opportunities for process optimization and automation
- o Drive initiatives for improving IT service quality and user experience

Technical Requirements:

- Windows
- Networking LAN WAN firewalls
- Virtualization VMware Hyper V
- cloud platforms AWS Azure
- Scripting Shell PowerShell Perl
- Certifications ITIL PMP or vendor specific certifications e
- g
- Cisco Microsoft Red Hat are often preferred

Preferred Skills:

TIG->Standard TIG

📌 Technology Analyst - IT Services (Pune)
🏢 Infosys BPM
📍 Pune