Additional Information
Job Number26141504
Job CategoryEvent Management
Location1 Pakhal Faridabad Gothda Mohbtabad, Haryana 121001, India
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Entry level management position that leads the banquet staff while personally assisting in executing events based on requirements and standards. Develops and directs team to provide consistent, high quality service. Communicates performance expectations and trains staff in processes. Responsible for managing financial and administrative duties.

CANDIDATE PROFILE

Education and Experience

- High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

CORE WORK ACTIVITIES

Supporting Management of Department Operations and Inventories

- Manages departmental inventories and assets including par levels and maintenance of equipment.

- Conducts monthly department meetings with the Banquet captains and employees.

- Maintains attendance log for banquet employees.

- Maintains and enforces established sanitation levels.

- Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.).

- Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.

- Orders supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs).

- Uses banquet beverage “Use” records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor.

- Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction.

- Schedules banquet service staff to forecast and service standards, while maximizing profits.

Participating in and Leading Banquet Teams

- Attends and participates in all pertinent meetings.





- Leads shifts and actively participates in the servicing of events.

- Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation.

Providing and Ensuring Exceptional Customer Service

- Sets a positive example for guest relations.

- Interacts with guests to obtain feedback on product quality and service levels.

- Responds to and handles guest problems and complaints.

- Empowers employees to provide excellent customer service.

- Strives to improve service performance.

- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

- Reviews quarterly Meeting Planner Survey and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.

Conducting Human Resources Activities

- Interviews and hires Banquet captains and employees with appropriate skills.

- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

- Ensures employees understand expectations and parameters.

- Observes service behaviors of employees and provides feedback to individuals.

- Reviews comment cards and guest satisfaction results with employees.

- Participates in the development and implementation of corrective action plans.

- Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.

At Marriott International, we are dedicated to being an equal prospect employer,



welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

万豪酒店潜心钻研待客之道，把握每一次创新机会，为五湖四海的宾客呈献似曾相识的舒心体验。成为万豪酒店的非凡待客师，传承“时刻展现卓然待客之道”的服务理念。想宾客之所想，用真诚周到的服务延续并发扬我们的品牌传统。作为全球酒店业的榜样，万豪酒店诚挚欢迎您的加入，丰富机遇待您发掘。加入万豪酒店，便是加入万豪国际集团的非凡品牌组合。从这里扬帆起航，发挥个人价值，追求人生目标，融入卓越国际团队，展现真我风采。

JW 万豪酒店是万豪国际集团旗下的奢华酒店品牌，在全球各大城市和度假胜地拥有 100 多间酒店及度假酒店。JW 坚持以人为本的品牌文化，深信员工是我们的立足之本，有了快乐的员工，才有满意的宾客。JW 万豪酒店的员工自信、创新、真诚、敏悟，传承了万豪国际集团创始人 J.Willard Marriott（与品牌同名）的卓越品质。欢迎加入我们，成为 JW 万豪大家庭的一员，体验不同以往的工作氛围，在多元化环境中感受同事情谊。JW 为员工提供培训、发展、认可的机会，让您在注重整体健康的豪华环境中尽情挥洒工作热情。超凡待客之道源于员工关怀之道。这就是 JW 非凡款待。加入 JW 万豪酒店，便是加入万豪国际集团的非凡品牌组合。从这里扬帆起航，发挥个人价值，追求人生目标，融入卓越国际团队，展现真我风采。

📌 AsstMgr-Banquets (Rohtak)
🏢 Marriott International
📍 Rohtak