Location: Infopark, Kochi, Kerala
Experience: Minimum 2+ years in BPO Inbound Voice Process (Mandatory)
Qualification: Bachelor's Degree (Mandatory)
Salary: ₹30,000–₹35,000 per month
Shift: 6 PM–3 AM, Monday–Friday
Requirements
- Minimum 2+ years of BPO Inbound Voice Process experience (Mandatory).
- Excellent English communication and customer-handling skills.
- Robust problem-solving and multitasking abilities.
- Comfortable working night shifts.
Responsibilities
- Handle inbound calls and resolve customer queries efficiently.
- Provide accurate information and excellent customer service.
- Handle customer complaints professionally and ensure satisfaction.
- Escalate complex issues to the appropriate teams.
- Maintain customer interaction records and meet performance targets.
Pay: ₹30,000.00 - ₹35,000.00 per month
Benefits:
- Commuter assistance
- Health insurance
- Provident Fund
Application Question(s):
- How many years of experience do you have specifically in a BPO Inbound Voice Process?