● Excellent communication skills
● Work experience on Service Desk with good knowledge on O365, support, VPN, active directory, troubleshooting – printer issues, Bit locker, MS teams, BSOD, driver installation, Printer and Wi-Fi troubleshooting.
● Experience on Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority, severity.
● Knowledge on Service requests and incidents and should be able to communicate the difference between Service Requests and Incidents.
● Knowledge of Incident Management lifecycle.
● Aware of current role SLA and Metrics handled.
● Work from Office is mandatory.
● 24*7 Shifts are mandatory.
● Mandatory B2C chat process experience(B2B will not be considered)
● Recent project/Process should be based on chat
● Mandatory experience on L1 & L2 Service Desk/CS-Semi tech / Blended Voice process with Email/Outlook & chat experience
● Multiple chat/Dual chat experience is required.
Job Loc - BLR
Contact - 97424-11550
Job Types: Full time, Permanent
Pay: Up to ₹950,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Education:
- Bachelor's (Preferred)
Experience:
- Technical support: 1 year (Preferred)
- total work: 1 year (Preferred)
Work Location: In person
📌 Team Lead Tech Support (Bengaluru)
🏢 Oak Leaf HR
📍 Bengaluru
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.