This opportunity is for Noida new office and since KGSMPL is not present in Noida this position will be hired under KGSMPL Gurgaon location. Experienced professional in Audio/Video and collaboration services to manage AV endpoints and oversee daily AV operations. Responsibilities
• Strong knowledge and administration experience in Audio/Video Conference infrastructure platforms.
• In-depth understanding of hardware platforms, including Microsoft Teams Rooms and Webex audio and video conferencing solutions.
• Experience in Microsoft Teams Room and Webex setup, configuration, and troubleshooting.
• Hands-on experience in AV device integrations, including Crestron, Lightware, DSPs, and Clear One equipment.
• Troubleshoot, analyse, and manage critical and high-priority tickets related to video conferencing issues.
• Handle setup, configuration, and troubleshooting for large-scale town halls in hybrid mode.
• Oversee training room AV setup, ensuring seamless audio/video performance.
• Develop and maintain standardized configurations for video endpoints and prepare knowledge base documentation.
• Create and maintain operations documentation,



including server and endpoint configurations.
• Conduct daily system health checks and proactively identify potential issues.
• Assist with AV/VC services during executive meetings, town halls, and multiparty conferencing events.
• Work closely with third-party AV engineers for daily infrastructure checks and ongoing AV operations.
• Recommend and implement necessary upgrades for MTR devices and other AV endpoints when new firmware or updates are available.
• Maintain AV devices and endpoint licenses, AMC of assets and work on yearly renewal. Qualifications
• Min. 3
- 4 years’ experience in IT industry with mostly focusing on implementation of Video Conference infrastructure.
• Candidates with MTR, Extron, Lightware, Yealink, Crestron certifications are preferred.
• Strong interpersonal skills and personality with high customer service orientation
• Demonstrate valuable judgment in selecting methods and choosing the right options for setting up the conferences

📌 Executive - AV Services (Gurugram)
🏢 KPMG India
📍 Gurugram