Icertis Solutions Private Limited is seeking a Senior Software Engineer for the Applications department to lead Hypercare operations. You will be the frontline technical expert, diagnosing and fixing production issues in .
NET‑based platforms while leveraging AI/ML models, Python scripts, and Retrieval‑Augmented Generation (RAG) techniques to deliver rapid, reliable solutions for our high‑stakes customers. Responsibilities
• Diagnose, troubleshoot, and resolve real‑time customer incidents.
• Develop and deploy hot‑fixes, patches, and enhancements under tight timelines.
• Integrate AI/ML components and RAG solutions into existing services.
• Write and maintain Python scripts for automation and data processing.
• Collaborate with customers, support teams, and product owners to gather requirements.
• Monitor system performance and implement proactive stability improvements.
• Document incident root causes, resolutions, and knowledge‑base articles.
• Participate in on‑call rotations and incident post‑mortems.
• Mentor junior engineers on best practices for hypercare and AI integration. Qualifications
• 5–8 years of professional experience developing .
NET applications.
• Hands‑on expertise with C#, ASP.
NET Core, and related Microsoft technologies.
• Practical experience with AI/ML stacks, Python, and Retrieval‑Augmented Generation (RAG).
• Strong debugging and problem‑solving skills in high‑pressure environments.
• Proven ability to resolve production issues quickly and effectively.
• Excellent communication skills for interacting with customers and cross‑functional teams.
• Familiarity with cloud platforms (Azure, AWS) and CI/CD pipelines.
• Bachelor’s degree in Computer Science,



Engineering, or a related field.
• Ability to work flexible schedule, including on‑call rotations. Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance
- the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries. Who we are: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination. Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to [email protected] or get in touch with your recruiter.

📌 Associate Software Engineer, Development (Pune)
🏢 Icertis
📍 Pune