Area(s) of responsibility SPECIALIZATION
- Operations
• Work on strategic initiatives at the organisation level by analysing the problems and implementing the improvements.
• Well versed to understand costing model of different type of projects and come up with the improvements in profitability.
• Drive a robust, foundational business excellence delivery model across BUs via adoption of the organisational Quality Management System
• Support Delivery teams to drive BE initiatives-process improvements/ automation, track quality at project (account and BU level), raise red flags and propose plans to mitigate risks,
• Publish reports/dashboards basis client specific requirements on project, improvement initiatives, as required
• Provide inputs for RFPs(E.g. quality philosophy, process and expertise to customers) as required
• Ensure compliance to signed off SOWs (SLAs, Metrics etc.)
and ensure no associated penalties levied on the process
• Publish reports/dashboards basis client specific requirements on project, improvement initiatives, as required
• Provide inputs for RFPs(E.g. quality philosophy, process and expertise to customers) as required
• Monitor tools usage across Project /Program Management, Productivity Improvement, Project sizing and estimations and drive improvement to strengthen dependency on the tools for delivery success
• Identify and propose predictive metrics basis the organisation capability baselining/delivery capabilities to track project quality and SLA slippage, identify potential issues, track actions and closures
• Organisation level communication on the initiatives taken and working on change implementation.