Job Title: Customer Service Industry: Specialty Materials / Manufacturing

Location:
Aundh, Pune, Maharashtra Qualification: Graduate Years of

Experience:
1–3 Years Employment Type: 6 Months Contract Shift Time: 5:30 PM – 2:30 AM Interview Mode: Face-to-Face (1 Round) Work Mode: Work From Office (WFO) Working Days: 5 days a week Transport Facility: Available Notice Period: Immediate joiners preferred Gender Preference: Male candidate preferred Overview / Job Purpose /

About the Company
Our client is a global specialty materials organization focused on battery technologies, filtration media, specialty insulation, and sealing materials. With over 60 manufacturing facilities and a global workforce of more than 9,000 employees, the organization serves customers worldwide through creative and sustainable solutions. The Customer Service role acts as a key liaison between external customers, sales teams, warehouses, logistics, and manufacturing departments. The position involves managing customer and distributor orders, resolving order-related issues, coordinating deliveries, and ensuring a positive customer experience.

Key Responsibilities
• Receive and process customer orders, inquiries, and product-related requests.
• Maintain strong relationships with assigned customers and commercial partners.
• Ensure accurate order entry, customer acknowledgements,



and realistic delivery commitments.
• Handle standard pricing, quotations, product availability, and delivery schedule inquiries.
• Coordinate with customers, sales teams, logistics, production control, purchasing, and shipping departments.
• Track order status, identify potential delivery delays, and coordinate with logistics to expedite shipments.
• Support order processing, billing/invoicing, pricing and tax validation, and order-to-cash activities as required.
• Maintain high customer service standards and resolve complaints or order-related issues.
• Support export order processing, including basic knowledge of air and ocean shipments and applicable trade regulations.
• Work with the team to provide holiday coverage when required. Competencies
• Strong customer service and communication skills.
• Experience in customer order processing and order management.
• Knowledge of billing/invoicing, O2C, pricing, and shipment coordination.
• Proficiency in MS Excel and MS Word.
• Working knowledge of SAP, Oracle, or MS Dynamics ERP preferred.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities and work effectively in a team.
• Knowledge of manufacturing operations and export/import compliance preferred.

📌 Customer Service (India)
🏢 Bravient Advisors Private
📍 India