? WE’RE HIRING | DIRECTOR – GLOBAL ICT SUPPORT ? Looking for a senior IT leader ready to drive global IT support, lead international teams, and transform service delivery through AI and automation? We have an exciting leadership opportunity with a global organisation ?

Location:
Pune, India ?

Experience:
20+ Years ? Compensation: Up to ₹75 LPA Fixed + 15% Variable ?

Key Responsibilities
• Lead global ICT support and IT service delivery across multiple countries.
• Manage and develop a globally distributed team of approximately 60 professionals.
• Drive ITIL-based service management, SLA performance and continuous improvement.
• Accelerate AI adoption, automation, self-service and shift-left initiatives.
• Oversee vendor relationships, contracts, budgets and strategic sourcing decisions.
• Enhance end-user experience and collaborate with senior global stakeholders.




• Lead service transformation and organisational change initiatives. ? What We’re Looking For ✅ 20+ years of overall experience, including 10+ years in IT operations, service management or related areas. ✅ Mandatory global/international experience working across multiple geographies and cultures. ✅ Proven experience leading geographically distributed teams. ✅ Strong expertise in ITIL, SLA management and service delivery. ✅ Excellent vendor management, budget ownership and stakeholder management skills. ✅ Experience in digital transformation, AI and automation. ✅ Familiarity with SAFe Agile and contemporary IT service delivery practices. ✅ Excellent English communication skills and willingness to travel internationally.

📌 Director of Information Technology (India)
🏢 eAspire Technolabs
📍 India