Company Description Masters' Union is an industry-focused tech and business school led by experienced leaders who are rethinking business education and engineering from the ground up. Its curriculum is closely aligned with industry needs, giving learners practical exposure to emerging fields such as AI, blockchain, fintech, and data science. Rather than relying on traditional theoretical lectures, students work on real-world projects that mirror current market challenges. The school also emphasizes startup incubation and corporate collaborations, creating an environment where learning is directly linked to workplace outcomes and innovation. Role Description The B2C Admission Counselor role is a full-time, on-site position based in Gurugram. The counselor will engage with prospective learners and families, explain programs and admissions criteria, and guide them through the application and enrollment process. Daily responsibilities include responding to inquiries via calls, emails, and messaging platforms, conducting counseling sessions, and following up with leads to support conversion goals. The role involves maintaining accurate records in CRM systems, coordinating with academic and marketing teams on outreach initiatives, participating in admission events or campus tours, and providing clear,



ethical advice to help applicants make informed decisions. Qualifications
• Strong communication and interpersonal skills, including active listening, clear articulation, and a professional, student-centric approach.
• Sales and counseling capabilities, such as lead nurturing, objection handling, and consultative guidance in a B2C environment.
• Organizational and administrative skills, including accurate documentation, time management, and comfort working with CRM or admissions software.
• Basic marketing and outreach skills, such as collaborating on campaigns, understanding digital channels, and conveying program value propositions.
• Customer service mindset, with the ability to build trust, maintain long-term relationships, and provide responsive support to prospective learners.
• Ability to work on-site in Gurugram, adapt to a rapid-paced academic setting, and collaborate effectively with cross-functional teams.
• Bachelor’s degree in any discipline; prior experience in admissions, counseling, education sales, or higher education is preferred.
• Comfort with using productivity tools (e.g., spreadsheets, presentation software, video conferencing) and willingness to learn new systems as needed.

📌 C Admission Counselor (Gurugram)
🏢 Masters Union
📍 Gurugram