About the Role
Manage customer collections and dispute follow-up across wholesale, e-commerce, online marketplaces and payment platforms spanning the US, Canada, UK, Cyprus, Australia, Mexico and Brazil. Based in Gurugram on a US shift, the role focuses on recovering overdue invoices, maintaining chargeback and proof-of-delivery records, routing customer queries to the right internal teams, and supporting the wider AR team with accurate, timely reporting. Department: Finance & Accounts Reports to: Financial Controller

Location:
Udyog Vihar Phase 5, Gurugram Grade: Associate

Experience:
2-4 years Shift: US Shift

Key Responsibilities
• Customer Collections
- Follow up with customers on overdue invoices by email and phone; send statements and reminders, secure firm payment dates, and maintain a collection log.
• Multi-Country, Multi-Channel Coverage
- Handle collections across wholesale, e-commerce, online marketplaces and payment platforms in the US, Canada, UK, Cyprus, Australia, Mexico and Brazil.
• Resolving Customer Queries Internally
- Log customer queries and disputes and route each to the right team (operations, logistics, sales or customer service); follow up until resolved and respond to the customer on time.




• Chargeback Records
- Maintain one central record of chargebacks and deductions from every channel; file disputes with supporting evidence and reconcile to the accounts each month.
• Proof-of-Delivery Records
- Maintain a delivery-proof library for every market, each record linked to its invoice and shipment; chase missing proof so it is ready for disputes and audits.
• Working with the AR Team & Reporting
- Work daily with the AR team on payments, deductions and matching items, covering for colleagues when needed; send weekly collection updates and monthly reports on open issues. Eligibility & Requirements

Education:
Commerce or Finance graduate (B.
Com / M.
Com or equivalent)

Experience:
2-4 years in collections or accounts receivable; experience with international customers preferred Technical

Skills:
Solid MS Excel; ERP or customer-portal experience Soft

Skills:
Fluent English
- written and verbal; willing to work US shift from the office; detail-oriented and persistent in follow-up To apply, write to [email protected] Maxima Apparel
- Finance & Accounts

📌 AR Collection Associate (Gurugram)
🏢 Maxima Apparel
📍 Gurugram