CodeX Tech IT LLP is looking for a customer-focused and solution-oriented Customer Service Representative to handle customer emails and phone calls, manage refund requests and service cancellations, and resolve customer concerns professionally.
Key Responsibilities
- Handle customer emails and calls with professionalism and empathy.
- Manage refund requests, service cancellations, and customer complaints.
- Understand customer concerns and provide effective solutions.
- Use strong convincing and negotiation skills to retain customers when appropriate.
- Think outside the box to resolve challenging customer issues.
- Maintain accurate records and follow up on pending cases.
- Ensure customer satisfaction while following company policies.
Requirements
- Excellent English communication skills (written and verbal).
- Strong listening, convincing, and problem-solving abilities.
- Skilled attitude and patience when handling difficult customers.
- Basic computer skills and willingness to learn CRM tools.
- Comfortable working night shifts aligned with US business hours.
- Freshers and experienced candidates are welcome to apply.
Ideal Candidate: Someone who listens carefully, thinks creatively, takes ownership, and turns customer complaints into positive experiences.
Interested candidates can share their updated resumes using the details below.
[HIDDEN TEXT] / 79909 33731
📌 Customer Service Representative (Ahmedabad)
🏢 IMC Group
📍 Ahmedabad
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