- Excellent spoken and written English, as the role supports global users across Europe, the Americas .
- Solid hands-on knowledge of Azure AD / Entra ID: user and group management, MFA setup and reset, password and account issues, conditional access
- Office 365 troubleshooting and basic administration: Exchange Online / Outlook, Teams, OneDrive / SharePoint, licence assignment
- Windows troubleshooting, software installation, BitLocker key recovery, basic network / VPN troubleshooting
- Handle tickets through the ITSM portal, email and calls within response and resolution SLAs
- Escalate to other teams as per process and maintain proper ticket documentation
- Ready for rotational shifts, including early or late shifts for EU-time users
- Graduate; ITIL Foundation and Microsoft certifications (MS-900 / AZ-900 / MD-102) preferred
📌 Global Desk Support (India)
🏢 Sparix Global
📍 India
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