Job Description
Key Areas: 1. Knowledge 2. Service 3. Operations 4. Leadership 5. Human Resource Responsibilities 6. Financial Responsibilities 7. Occupational Health and Safety (OH&S;) Responsibilities 8. Values Special Note: The attached key areas, responsibilities and activities reflect the items considered necessary to describe the principal functions of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent in the job SECTION TWO: KEY AREAS Position Director of Housekeeping RESPONSIBILITIES ACTIVITIES 1. Knowledge 2. Service 3. Operations 4. Leadership 5. Human Resource Responsibilities 6. Financial Responsibilities 7. Occupational Health and Safety (OH&S;) Responsibilities 8.
Values
• Compiling Standard Operating Procedures for all areas of responsibility and ensuring that they are periodically updated
• Ensure that all auditing and reporting standards are communicated to and complied with by personnel
· Ensure that guests benefit from a flawless cleaning product and that the services offered by housekeeping staff are provided in a timely manner
· Ensure that all quality standards are adhered to and that policies and procedures are consistently implemented
· Conduct quality control audits in all areas of the hotel under its responsibility and share the results with the team, including superiors.
· Work with the hotel's Technical Department to keep areas to the highest standards and help plan periodic property maintenance followed by spring cleaning.
· Coordinate the department's activities with other departments to facilitate and increase communication and guest satisfaction levels
· Conduct monthly staff meetings and daily briefings with operational managers
· Manage all external contractors related to their department by ensuring they comply with all hotel policies
· To ensure that staff cadres are produced in accordance with business requirements
· Supervise laundry and uniform, floral and decoration service operations
· Perform related tasks and assigned special projects, including task management
• Lead and guide Housekeeping team to provide best service to all team members
• Participate in coaching and counseling
• Ensure strong leadership practices to actualize an individualized approach to motivation and recognition processes
• Work with all departments on the development and utilization of incentive and other types of motivational programs
• Transfer of knowledge and responsibility to other team members to improve the team experience, and create a shadow cabinet.
• Plan for future staffing needs, conducting recruitment in line with company guidelines
• Conduct training needs analysis of Housekeeping staff and ensure training programmers are designed and implemented to meet these needs
• Conduct probation and annual appraisals in line with company guidelines
• Coach, counsel and discipline staff to enhance performance
• Establish a productive work schedule in line with local labor law
• Prepare all departmental budgets and manage all operational costs within budgets
• Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable
• Manage operating expenses to minimize cost whilst providing excellent guest services and being responsible for all major operating expenses and manage the business against profit projection.
• Ensure all OH&S; legislation, policies and procedures are adhered to
• Be familiar with property safety, first aid and fire and emergency procedures
• Log security incidents and accidents in accordance with hotel requirements
• Ensure that employees aware of all fire and evacuation procedures as well as healt and safety requirements.
• Authenticity
• Humility
• Excellence
• Generosity
• Graciousness
• Stewardship SECTION THREE: JOB SPECIFICATIONS Position Director of Housekeeping CHARACTERISTICS REQUIRED ESSENTIAL DESIRABLE PHYSICAL
• Neat appearance
• Articulate
• Good Posture LANGUAGES
• Oral and written fluency in English
• Local language Other languages QUALIFICATIONS / TRAINING
• Degree in Hotel Management
• Good Housekeeping knowledge WORK EXPERIENCE
• At least 2 years’ experience in a similar position
• 10 or more years’ experience DISPOSITION Leadership; Relationships; Character; Potential
• Good organizational skills
• Valuable level of engagement with guests
• Good knowledge of Housekeeping Operations OTHERS
• Must be able to lead and manage a team and have previous experience of doing so
• Knowledge of Opera Property Management System would be desirable
• Must be proficient in Microsoft Office
• Job-Category: Rooms
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