We are looking for an experienced Customer Service Executive who can communicate confidently with customers and represent the brand in a polished and professional manner. Key Requirements & Responsibilities
• Minimum 3–4 years of customer service experience.
• Fluent spoken and written English communication skills.
• Communicate clearly, calmly and professionally across calls, WhatsApp, chat and email.
• Resolve customer concerns while maintaining the brand’s premium positioning and service standards.
• Coordinate with internal teams to ensure customer issues are resolved quickly.
• Take ownership of customer conversations and follow up until closure.
• Experience in hospitality, food delivery,



premium retail or consumer-facing brands is a plus. Qualifications
• Strong customer-facing skills with a focus on clear, empathetic communication.
• Experience in Customer Service Management, including supervising or mentoring team members and managing escalations.
• Excellent Interpersonal Skills for building trust with customers and collaborating effectively with cross-functional teams.
• Prior experience in a customer-centric setting.
• Ability to learn and work with customer service software, ticketing systems, and basic office tools.

📌 Senior Customer Service Executive (Gurugram)
🏢 WELP
📍 Gurugram