Job Title: Customer Service Representative (CSR)

Experience:
0–2 Years Employment Type: Full-Time Job Summary We are looking for a customer-focused and enthusiastic Customer Service Representative to handle customer inquiries, resolve issues, and provide excellent customer support. The ideal candidate should have strong communication skills, a positive attitude, and the ability to manage customer interactions professionally.

Key Responsibilities
• Handle customer inquiries through phone calls, emails, and chat.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues promptly and professionally.
• Maintain customer records and update information in the CRM or relevant systems.
• Follow up with customers to ensure their concerns are resolved.
• Escalate complex issues to the appropriate department when necessary.
• Meet customer service quality standards and performance targets.
• Maintain a professional and customer-friendly approach in all interactions.
• Collaborate with internal teams to improve customer satisfaction.
• Prepare reports on customer interactions,



complaints, and resolutions. Required Qualifications
• Any graduate or undergraduate with relevant communication skills.
• Freshers and candidates with up to 2 years of experience may apply.
• Excellent verbal and written communication skills in English.
• Basic computer knowledge and familiarity with MS Office.
• Good listening, problem-solving, and interpersonal skills.
• Ability to handle multiple customer requests efficiently.
• Willingness to work in rotational shifts, if required. Preferred Skills
• Customer handling and relationship management.
• Conflict resolution and complaint management.
• Time management and attention to detail.
• Familiarity with CRM tools and customer support platforms.
• Ability to work independently and as part of a team.

What We Offer
• Market-competitive salary based on experience and skills.
• Training and development opportunities.
• Supportive and collaborative work environment.
• Opportunities for career growth.

📌 Customer Service Representative (India)
🏢 Jenvyqo
📍 India