How Youll Succeed (responsibilities):

CROSS-FUNCTIONAL RELATIONSHIPS:

- Lead a team of 15-20 employees to ensure efficiency in process operations and meeting process SLAs
- Follow up on targets, SLA (Service Level Agreement), setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets
- Perform functions such as manpower planning, recruitment & selection, induction, performance appraisal, and training
- Ensure all team management standards and controls are met
- Drive process improvements and foster a culture of operational excellence
- Build strong working relationships with internal stakeholders to support business objectives
- Liaise with senior management, subject matter experts, and project sponsors to ensure effective process implementation
- Coordinate with Operations, HR, and other functional groups for recruitment, training, and performance management
- Participate in meetings, workshops, and working groups to represent the team and support cross-functional initiatives

COMPLIANCE REQUIREMENTS/RESPONSIBILITIES:

- As an employee of CIBC, the incumbent is required to comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls
- Ensure adherence to data governance, privacy, and security protocols in all analytics activities
- Maintain confidentiality and data security in all team operations

AUTHORITIES/DECISION RIGHTS:

JOB DIMENSIONS:

Experience: 5+ years of experience

- The Authority recommends and implements process improvements to enhance operational efficiency and effectiveness
- Responsible for team management decisions, including recruitment, training, and performance appraisal
- Responsible for managing a team of 15+ professionals
- Accountable for delivery of process SLAs and operational targets
- Supports process improvement, risk mitigation, and strategic decision-making through effective team management




- Works collaboratively with cross-functional teams and stakeholders to drive operational excellence
- Maintains documentation and reporting in alignment with CIBC standards and regulatory requirements
- Contributes to business continuity and service quality by providing accurate, timely, and actionable leadership

Who You Are (skills/qualifications):

- Bachelor's degree in business, Finance, Operations Management, or related field
- Minimum 5 years of progressive experience in financial services, with demonstrated exposure to operations leadership roles
- Proven experience leading operational teams and delivering results in a controlled, service-oriented environment
- Strong verbal and written communication skills in English
- Strong peoples' leadership and team management capabilities, with the ability to coach, develop, and motivate teams
- Sound understanding of operational processes, controls, and risk management practices
- Experience in banking operations, preferably within Retail Banking and/or Mortgage Services
- Strong client service orientation with the ability to manage stakeholder interactions effectively
- Excellent communication, presentation, and interpersonal skills, with the ability to engage and influence senior management
- Detail-oriented and process-driven, with a strong focus on accuracy, quality, and continuous improvement
- Self-motivated, adaptable, and resilient, with the ability to manage change and take on new challenges proactively
- Solid analytical, problem-solving, and cross-functional collaboration skills
- Strategic thinking and planning capability, with the ability to align operational priorities to business objectives

Privacy:

By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained and disclosed by CIBC India and its affiliates, as described in the Candidate Privacy Statement.

📌 Senior Supervisor (Hyderabad)
🏢 CIBC India
📍 Hyderabad