Company Description Icyflame Logistics is a global logistics and freight forwarding provider offering seamless and efficient solutions to businesses worldwide. With 10 years of industry experience, the company is known for reliability, cost-effectiveness, and strong customer service. Its comprehensive services span ocean and air freight, road transport, customs brokerage, NVOCC, consolidation, third-party logistics, and cross-trade logistics, ensuring secure and on-time delivery. Icyflame Logistics focuses on optimizing supply chains and simplifying shipping processes through tailored solutions, a wide network of global partners, and advanced tracking technology. Team members work in an environment that values collaboration, transparency, and continuous improvement in service quality. Role Description The Customer Service Specialist is a full-time, on-site role based in Chennai. This role involves responding to customer inquiries via phone, email, and other channels, ensuring accurate information is provided about shipments, schedules, and logistics services. The specialist will manage service requests, track and update shipment statuses, coordinate with internal operations teams, and assist with issue resolution and escalation when needed. Daily responsibilities include maintaining detailed records of customer interactions, following up proactively to ensure commitments are met,



and supporting continuous improvement initiatives to enhance the overall customer experience. The role requires consistent, professional communication and a strong focus on service quality and timeliness. Qualifications
• Robust Customer Service and Customer Support skills, with the ability to handle inquiries and issues professionally and efficiently.
• Experience driving Customer Satisfaction and enhancing Customer Experience through proactive follow-up and solution-focused communication.
• Excellent Phone Etiquette and clear verbal communication, including the ability to manage high call volumes and maintain a calm, courteous manner.
• Good written communication skills for email and ticket-based support, with attention to detail and accuracy in documentation.
• Basic understanding of logistics or freight forwarding processes is preferred; willingness to learn industry-specific systems and terminology.
• Proficiency with common office software and customer support tools (e.g., CRM systems, tracking platforms, spreadsheets).
• Ability to work on-site in Chennai, manage time effectively, and collaborate with cross-functional teams.
• Relevant education in business, logistics, or a related field, or equivalent practical experience in a customer-facing role.

📌 Customer Service Specialist (Chennai)
🏢 Icyflame Logistics
📍 Chennai