Company Description: Professional Workforce Solutions provides specialized after-sales support services for Australian solar installers and EPCs. The company focuses on resolving challenges with traditional support models, such as the high cost of qualified domestic resources and inconsistent technical quality from generic offshore providers. By offering dedicated offshore technical support, Professional Workforce Solutions delivers white-label customer care, remote technical dispatch, and warranty triage that protect and strengthen client brands. The team handles day-to-day post-installation customer interactions so installers can keep their electricians focused on field work. This approach helps solar businesses speed up installations while improving customer experience and long-term satisfaction. Role Description: This is a full-time, hybrid Solar Technical Support Specialist role based in Hyderabad. The specialist will provide remote technical assistance to Australian solar installers, System Owners and EPCs, including diagnosing system performance issues, guiding on-site electricians through troubleshooting steps, and supporting warranty triage processes. Responsibilities include managing customer queries, documenting cases accurately, coordinating with internal teams for escalations, and ensuring timely resolution of technical and service-related issues. The role involves working within white-label support frameworks, maintaining high standards of customer care, and contributing to continuous improvement of support processes and knowledge bases. The specialist will use analytical skills and industry knowledge to enhance customer satisfaction and help clients deliver reliable solar installations.

Key Responsibilities
>Remote Telemetry & Portal Diagnostics: Analyze real-time production curves, communication gateways,



and error logs across leading cloud portals (SolarEdge Monitoring, Sungrow iSolarCloud, Fronius Solar.web, Enphase Enlighten, GoodWe SEMS). >In-Depth Inverter Troubleshooting: Diagnose system faults including DC isolation errors, earth faults, grid overvoltage tripping (AS/NZS 4777.2 compliance), and inverter communication loss. >Wi-Fi & Gateway Re-Pairing: Guide residential and commercial end-users through re-establishing router connections, local Wi-Fi pairing (WPS/AP mode), and monitoring dongle setups (e.g., WiNet-S, SolarEdge SetApp/Gateways). >End-to-End RMA & Warranty Triage: Collect portal logs, grid voltages, error snapshots, and serial data to prepare, lodge, and track manufacturer warranty replacement (RMA) claims directly with OEMs. >White-Label Communication: Represent Australian solar brands via phone, email, and ticketing systems (e.g., SimPRO, ServiceM8, Zendesk, Zoho Desk) with explicit, professional, and empathetic communication. >Pre-Commissioning Quality Verification: Validate string layouts, CT clamp polarities, and live export/consumption telemetry before install crews depart project sites. Requirements &

Qualifications:

Experience:
2 to 5+ years of dedicated technical support, commissioning, or service engineering experience in solar PV and battery storage systems. OEM Familiarity: Strong working knowledge of major inverter brands active in the Australian market: SolarEdge, Sungrow, Fronius, Enphase, GoodWe, Sigenergy, and Tesla.



Battery Storage: Hands-on understanding of residential BESS (BYD, Sungrow SBR, Tesla Powerwall, GoodWe Lynx) and commissioning workflows. Standards & Regulations: Familiarity with Australian electrical standards (AS/NZS 5033, AS/NZS 4777.2) and Clean Energy Council (CEC) guidelines is a significant advantage. Communication: Exceptional verbal and written English communication skills suitable for professional customer interaction in Australia. Availability: Ability to work aligned with Australian business hours (typically starting early morning IST) supporting Australian time zones(3:30AM-12:30PM IST), with strong teamwork and collaboration in an on-site environment. Candidates should possess a diploma or degree in engineering, renewable energy, or a related technical field; prior experience in solar or technical support roles is highly beneficial.

What We Offer
Work on Cutting-Edge Clean Energy: Direct engagement with Tier-1 residential and commercial solar and battery storage technology. Fast-Paced, Collaborative Environment: Be a core pillar of our scaling engineering hub backed by our Melbourne operational entity. Competitive Compensation: Market-competitive salary matching your technical pedigree and industry certifications. Flexible Work Model: Modern remote working setup with high operational autonomy.

How to Apply
Interested candidates, please send your resume and a summary of the inverter brands/portals you specialize in to [email protected] with the subject line: Application: Solar Technical Support Engineer – [Your Name]. #SolarJobs #TechnicalSupportEngineer #SolarEdge #Sungrow #Fronius #Enphase #SolarEnergyAustralia #RenewableEnergy #InverterTroubleshooting #BESS #HiringNow

📌 Solar Technical Support Specialist (Hyderabad)
🏢 Professional Workforce Solutions
📍 Hyderabad