Job Description
Role Summary We are looking for a proactive and customer-focused Account Executive to manage end-to-end customer coordination and support the delivery team in ensuring a seamless client experience. The ideal candidate should possess excellent communication, coordination, and organizational skills, with the ability to manage multiple stakeholders and operational activities.
Key Responsibilities
Customer Coordination (End-to-End)
• Act as the primary point of contact between customers, recruiters, delivery teams, and internal stakeholders.
• Coordinate interview scheduling, feedback collection, onboarding, and ongoing customer communication.
• Ensure timely resolution of customer queries and operational issues. Customer Satisfaction (CSAT)
• Build and maintain strong customer relationships.
• Ensure high customer satisfaction by providing prompt and effective support.
• Track customer feedback and work with internal teams to improve service quality. Timesheet Management
• Track, validate,
and follow up on consultants' weekly/monthly timesheets.
• Coordinate with customers and consultants for approvals.
• Ensure timely submission for payroll and invoicing processes. Operational Coordination
• Maintain accurate records of customer interactions and consultant status.
• Prepare reports and dashboards for management as required.
• Support SOW, onboarding documentation, and operational activities. Candidate Requirements
• 1-3 years of experience in Account Coordination, Customer Success, PMO, HR Operations, or IT Services.
• Excellent verbal and written communication skills.
• Strong stakeholder management and follow-up skills.
• Good knowledge of MS Excel, PowerPoint, and Microsoft Office.
• Ability to manage multiple priorities in a quick-paced environment.
• Proven focus on customer satisfaction (CSAT).
• Experience managing consultant/customer timesheets.