Job Title: Team Lead – US Travel Process (Spanish)?

Location:
Noida Sector 136 ?

Experience:
3–6 Years ? Shift: US Shift / Night Shift ? Employment Type: Full-Time ?️ Language Requirement: Spanish and English Proficiency

Key Responsibilities
• Lead and manage a team handling US travel sales and travel operations for Spanish-speaking customers.
• Drive team productivity, sales performance, conversion rates, quality, SLA/TAT, and customer satisfaction.
• Monitor daily operations, workload allocation, sales targets, and individual team performance.
• Conduct regular coaching, feedback sessions, and performance reviews to improve team effectiveness.
• Handle customer escalations, sales-related concerns, and process issues efficiently.
• Ensure adherence to SOPs, quality standards, sales guidelines, and compliance requirements.
• Monitor PPC and META advertising campaigns and support strategies to improve lead generation and online conversions.
• Identify process gaps and implement initiatives to improve sales performance, customer experience, and operational efficiency.
• Prepare and analyze daily and weekly performance reports, including sales, conversion rates, lead quality, and team productivity.
• Coordinate with internal teams and stakeholders to ensure smooth operations and achievement of business objectives.
• Ensure effective communication with Spanish-speaking customers and support the team in resolving language-related challenges. Candidate Profile
• 3–6 years of experience in US travel, international travel sales, or travel operations.
• Prior experience as a Travel Sales Team Lead or Team Coach is preferred.




• Fluency in Spanish and solid English communication skills are required.
• Strong knowledge of international travel sales, preferably catering to the US market.
• Experience handling Spanish-speaking customers and managing travel sales teams.
• Excellent communication, leadership, coaching, and people-management skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Experience with GDS platforms such as Amadeus, Sabre, Galileo, or similar systems will be an advantage.
• Willingness to work in US/night shifts. Qualifications & Skills
• Prior experience as a Travel Sales Team Lead is mandatory.
• Minimum 3 years of experience in international travel sales, preferably in the US market.
• Proficiency in Spanish, along with good English communication skills.
• Strong knowledge of PPC campaigns, lead generation, and online conversion strategies.
• Ability to monitor campaign performance, evaluate lead quality, and drive sales conversions.
• Familiarity with GDS systems such as Amadeus or Galileo is an added advantage.
• Strong understanding of travel sales processes, customer engagement, and sales performance metrics.
• Excellent team leadership, performance management, and stakeholder coordination skills.
• Ability to work in a target-driven environment and manage a team during US business hours. Ideal Candidate: A Spanish-speaking Travel Sales Team Lead with strong international travel sales experience, preferably in the US market, who can lead a team, improve sales conversions, manage digital leads, and deliver excellent customer experiences during US/night shifts.

📌 Team Lead (Noida)
🏢 Assistara
📍 Noida