Job Description
General Manager – Tiger Hills, Udaipur Company: Ridhira Group

Location:
Tiger Hills, Udaipur, Rajasthan Position: General Manager – Resort Operations Department: Hospitality Employment Type: Full-Time

Experience:
12–18 Years About Ridhira Group Ridhira Group is a diversified organization with interests in luxury hospitality, wellness, real estate, and lifestyle experiences. We are expanding our hospitality portfolio with a focus on premium destinations, exceptional guest experiences, and operational excellence. Role Overview We are looking for an experienced General Manager to lead the overall operations of Tiger Hills, Udaipur. The ideal candidate will have strong experience in luxury resorts, destination hospitality, and pre-opening or takeover operations, with the ability to drive revenue, profitability, service standards, and team performance. The General Manager will be responsible for the complete property P&L;, guest satisfaction, operational efficiency, sales strategy, and the development of a high-performing hospitality team.

Key Responsibilities
1. Overall Resort Operations
• Lead day-to-day operations across Front Office, Housekeeping, Food & Beverage, Engineering, Security, and other departments.
• Ensure high standards of guest service, property presentation, and operational efficiency.
• Establish SOPs and service standards aligned with the property's positioning.
• Ensure coordination across all departments for seamless guest experiences. 2. Revenue Generation & Business Development
• Develop and execute strategies to maximize occupancy, Average Daily Rate (ADR), and Revenue per Available Room (RevPAR).
• Drive revenue through rooms, restaurants, banquets, weddings, events, and other property offerings.
• Build relationships with travel agents, tour operators, corporate clients, wedding planners, and online travel agencies.
• Monitor market trends, competitor pricing, guest feedback, and business performance. 3.



Financial Management & P&L; Ownership
• Take complete ownership of the property's profit and loss.
• Prepare and manage annual budgets, forecasts, and operating expenses.
• Monitor departmental costs, payroll, procurement, inventory, and margins.
• Drive profitability while maintaining guest experience and service quality.
• Prepare regular business performance reports for senior management. 4. Pre-Opening / Takeover & Property Readiness
• Lead pre-opening activities, operational transitions, or property takeovers, as applicable.
• Develop operational plans, manpower budgets, procurement schedules, and departmental SOPs.
• Coordinate recruitment, training, vendor onboarding, and operational readiness.
• Ensure the property is ready for launch and operates according to established standards. 5. Guest Experience & Quality Management
• Ensure consistently high guest satisfaction and service recovery.
• Monitor online reviews, guest feedback, complaints, and service quality metrics.
• Build a guest-centric culture focused on personalized hospitality.
• Maintain appropriate safety, hygiene, security, and quality standards. 6. Leadership & Team Management
• Lead, mentor, and develop department heads and property-level teams.
• Drive manpower planning, recruitment, training, employee engagement, and retention.
• Establish transparent KPIs and performance accountability across departments.
• Build a collaborative, service-oriented, and performance-driven culture. 7. Compliance & Administration




• Ensure compliance with applicable hospitality, labour, fire safety, food safety, licensing, and local regulatory requirements.
• Oversee audits, statutory documentation, vendor contracts, and property administration.
• Maintain effective coordination with corporate teams and external stakeholders. Candidate Profile
• 12–18 years of experience in the hospitality industry, including leadership experience in luxury hotels, resorts, or destination properties.
• Proven experience as a General Manager, Resident Manager, Hotel Manager, or senior resort operations leader.
• Strong understanding of hotel and resort operations, revenue management, and commercial strategy.
• Demonstrated ownership of property-level P&L;, budgeting, and profitability.
• Experience in pre-opening, hotel takeover, repositioning, or operational transformation will be an advantage.
• Exposure to weddings, destination events, banquets, and MICE is preferred.
• Robust leadership, financial acumen, problem-solving, and stakeholder-management skills.
• Ability to manage diverse teams and deliver exceptional guest experiences. Key Performance Indicators (KPIs)
• Revenue growth, occupancy, ADR, and RevPAR.
• Property profitability and operating margins.
• Guest satisfaction, online ratings, and complaint resolution.
• Cost control and departmental budget adherence.
• Employee productivity, retention, and training effectiveness.
• Operational readiness and successful execution of pre-opening or takeover plans, where applicable.
• Compliance, safety, and service-quality standards. Apply Now: ? Email: [email protected] ? WhatsApp CV: +91 (phone hidden) #Hiring #GeneralManager #HotelJobs #HospitalityJobs #LuxuryHospitality #ResortManagement #HotelManagement #UdaipurJobs #UdaipurHiring #ResortOperations #HotelOperations #P&LManagement; #RevenueManagement #DestinationWeddings #PreOpening #RidhiraGroup

📌 General Manager (Udaipur)
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