Below are the roles and

responsibilities:
Job Location
- Gurgaon Designation
- Customer Support Executive The candidate will be responsible for providing exceptional customer service by handling inquiries, resolving concerns, coordinating with internal teams, and ensuring a seamless customer experience throughout the scrap pickup journey.

Key Responsibilities
● Handle inbound and outbound customer calls professionally. ● Respond to customer queries through phone, email, chat, and WhatsApp. ● Schedule and manage scrap pickup appointments. ● Provide accurate information regarding services, pricing, and recycling processes. ● Resolve customer complaints promptly while ensuring high customer satisfaction. ● Coordinate with Operations and Fleet for smooth pickup execution. ● Maintain customer records and interaction history in CRM systems. ● Follow up with customers regarding pending requests and service feedback. ● Escalate unresolved issues to the concerned departments in a timely manner. ● Meet daily productivity and customer satisfaction targets. ● Maintain high standards of communication and professionalism.



Required Qualifications ● Graduate in any discipline. ● 0–1 years of experience in Customer Support, Customer Service, or Call Center operations. ● Freshers with excellent communication skills are welcome to apply. ● Excellent verbal and written communication skills in English and Hindi. ● Positive interpersonal and problem-solving skills. ● Basic knowledge of MS Office (Excel, Word, Outlook). ● Familiarity with CRM software is an added advantage. ● Ability to work in a fast-paced environment and manage multiple tasks efficiently. Required Skills ● Customer-first approach with a positive attitude. ● Strong listening and communication skills. ● Ability to handle difficult situations calmly and professionally. ● Time management and organizational skills. ● Team player with a willingness to learn and grow. Equal Opportunity Statement We are committed to diversity and inclusivity in our hiring practices. Interested candidates, please share your resume at [email protected]. Reagrds HR Team

📌 Customer Support Executive (Gurugram)
🏢 ScrapUncle
📍 Gurugram