Key Responsibilities
Include:
• Direct and oversee the preparation, review, and issuance of customer invoices to ensure timely and accurate billing in accordance with customer contracts and company policies.
• Manage billing operations and ensure adherence to defined service levels, quality standards, and compliance requirements.
• Lead responses to billing and Accounts Receivable inquiries while fostering a culture of excellent customer service for both internal and external stakeholders.
• Support the Order-to-Cash (O2C) function through customer credit assessments, credit checks, and monitoring of customer creditworthiness.
• Partner with Sales, Finance, Legal, and Customer Success teams to resolve billing disputes and customer account issues.
• Participate in month-end, quarter-end, and year-end close activities related to Accounts Receivable and Revenue Operations.
• Facilitate cash receipt, allocation, and application processes to ensure timely and accurate posting of customer payments.
• Monitor unapplied cash, payment discrepancies, deductions, and short payments, ensuring timely resolution.
• Execute and govern customer credit balance management processes, including refunds, adjustments, and reconciliation activities.
• Collaborate with Accounts Payable and Compliance teams on unclaimed property requirements and customer refund escalations.
• Oversee maintenance and governance of customer master data, ensuring accurate customer profiles, billing addresses, tax information, payment terms, and contact details.
• Drive continuous improvements in Billing and AR processes through automation, standardization, and operational excellence initiatives.




• Partner with technology and business teams on system implementations, enhancements, upgrades, and transformation programs within Billing and Accounts Receivable functions.
• Develop, implement, and maintain policies, procedures, and controls for Billing and Accounts Receivable operations.
• Support SOX compliance requirements through adherence to key controls, periodic testing, documentation, and timely reporting.
• Prepare and review operational dashboards, KPI reports, aging reports, and management MIS for leadership reviews.
• Track key metrics including Billing Accuracy, DSO (Days Sales Outstanding), Collection Effectiveness Index (CEI), Cash Application Accuracy, Dispute Resolution Timeliness, and Customer Satisfaction.
• Lead, mentor, and develop teams while driving employee engagement, productivity, and performance management. Qualifications and Skills Minimum Academic

Qualifications:
Graduation (B.
Com / BBA / BBM) or Post Graduation (M.
Com / MBA Finance) Experience Span: 2 to 11 years of experience in Billing, Accounts Receivable, Collections, Cash Application, or Order-to-Cash operations, Domain Knowledge: Order-to-Cash (O2C), Billing Operations, Accounts Receivable, Collections,Credit collection, Cash collection, Credit Management, Dispute Resolution, Customer Master Data Management, Collections, Revenue Recognition, Financial Controls, and Compliance. ERP/Tools Expertise: Hands-on experience with Oracle Fusion ERP is preferred. Exposure to SAP, NetSuite, PeopleSoft, Salesforce. Please Note
- Candidate with immediate to 30 days notice period will be preferred. And should be comfortable working in night shift. Interested candidates please share your updated resume on [email protected] with subject line Application
- AR Collection

📌 Senior Analyst/Associate Process Manager (India)
🏢 eClerx
📍 India