Job Title: Client Handling Manager – Account Management & Business Growth

Experience:
2–5 Years

Location:
Bangalore 1. Job Summary We are looking for a proactive and result-oriented Client Handling Manager responsible for managing existing client accounts, strengthening client relationships, driving account farming, and generating incremental business opportunities. The individual will act as the primary point of contact for assigned client accounts, understand client business requirements, coordinate with internal delivery and recruitment teams, and identify opportunities to expand existing business. The primary objective of this role is not just client servicing but also account growth, revenue expansion, client retention, and increasing wallet share across existing accounts. 2.

Key Responsibilities
A. Client Relationship Management
- Act as the primary point of contact for assigned client accounts.
- Build and maintain robust relationships with client stakeholders, including TA Heads, HR Heads, Procurement, Hiring Managers, Engineering Heads and Business Leaders.
- Conduct regular client meetings, business reviews and feedback sessions.
- Understand client hiring plans, workforce requirements, project expansions and future business needs.
- Ensure timely resolution of client escalations and maintain high client satisfaction.
- Develop robust relationships with multiple stakeholders within each client organization. B. Account Farming & Business Growth
- Develop and execute account farming strategies to increase business from existing clients.
- Identify new hiring opportunities, departments, business units and project requirements within existing accounts.
- Expand vendor engagement across multiple locations, business divisions and service lines.




- Increase the number of active requirements and improve business penetration within assigned accounts.
- Identify opportunities for cross-selling and upselling staffing, permanent hiring, RPO, ODC and engineering services.
- Build account growth plans with quarterly and annual revenue targets.
- Convert inactive clients into active business accounts.
- Develop strategies to increase the company's share of business against competing staffing vendors. C. Requirement Generation & Coordination
- Proactively collect and generate new requirements from existing clients.
- Understand JDs, skill requirements, experience levels, budget, hiring timelines and client expectations.
- Coordinate with the Talent Acquisition Head and recruitment team to ensure timely delivery.
- Conduct requirement briefing sessions with recruiters.
- Monitor submission ratios, interview conversion, offer releases and joining ratios.
- Ensure proper follow-up on submitted profiles and pending interview feedback.
- Work with delivery teams to resolve recruitment challenges and improve closure rates. D. Revenue & Account Management
- Own revenue generation and business growth targets for assigned accounts.
- Prepare monthly, quarterly and annual account revenue forecasts.
- Track client-wise billing, business pipeline, closures and collections in coordination with finance.
- Identify opportunities to improve margins and commercial terms.
- Negotiate staffing rates,



service agreements and commercial proposals.
- Ensure timely contract renewals, purchase orders and billing approvals.
- Monitor account profitability and revenue contribution. E. Client Retention & Escalation Management
- Maintain strong client engagement to ensure long-term business relationships.
- Proactively identify risks of losing business or vendor disengagement.
- Address delivery-related concerns and client escalations.
- Coordinate with internal stakeholders to resolve issues within agreed timelines.
- Monitor client satisfaction and take corrective actions wherever required. F. MIS & Business Reporting
- Maintain client-wise business development and account growth trackers.
- Prepare weekly and monthly account performance reports.
- Track active clients, active requirements, submissions, interviews, offers and joinings.
- Monitor revenue growth, account penetration and client-wise performance.
- Present account growth plans and business forecasts to management. 3. Required Skills & Competencies
- Strong client relationship and stakeholder management skills.
- Proven experience in account farming and business development.
- Excellent negotiation, presentation and communication skills.
- Understanding of IT staffing, contract staffing and permanent recruitment.
- Ability to identify business opportunities and generate requirements.
- Strong commercial and revenue management understanding.
- Experience handling large enterprise clients and MNC accounts.
- Ability to coordinate with recruitment and delivery teams.
- Strong analytical skills and MIS reporting capabilities.
- Ownership mindset with a strong focus on revenue growth. Share

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📌 Client Handling Manager (Bengaluru)
🏢 Xeedo Technologies
📍 Bengaluru