About Gioia Born in 2021, Gioia represents a quieter form of luxury—rooted in over three decades of leather craftsmanship and defined by thoughtful design, enduring quality and timeless appeal. Every Gioia piece is crafted with intention, using full-grain leather from Leather Working Group-certified tanneries and shaped by artisans with decades of experience. The Opportunity We are looking for a motivated and customer-focused Assistant Store Manager to support the Store Manager in driving retail performance, overseeing daily operations and delivering an elevated customer experience. This role is ideal for a retail professional who combines strong sales capabilities with team leadership, operational discipline and a genuine appreciation for premium products. The successful candidate will help maintain Gioia’s brand standards, strengthen customer relationships and ensure the store consistently meets its business objectives.

Key Responsibilities
• Support the Store Manager in achieving sales targets, revenue growth and store productivity goals.
• Assist in managing day-to-day store operations, ensuring smooth functioning and adherence to company standards.
• Deliver an elevated customer experience by building meaningful customer relationships and providing personalised product recommendations.
• Ensure the team has strong product knowledge and can effectively communicate Gioia’s craftsmanship, materials and design philosophy.
• Monitor daily sales performance, identify opportunities for improvement and support the implementation of corrective actions.
• Oversee inventory management, stock replenishment, stock movement and accurate maintenance of store records.
• Ensure visual merchandising, product displays and overall store presentation reflect Gioia’s premium brand identity.
• Handle customer queries, feedback and escalations professionally,



ensuring timely and appropriate resolution.
• Maintain high standards of store discipline, grooming, customer service and operational compliance.
• Track local market trends, customer preferences and competitor activity to identify opportunities for sales growth.
• Take responsibility for store operations in the Store Manager’s absence, ensuring continuity of service and business performance. What We're Looking For
• Min 3 years of retail experience, preferably in premium or luxury retail, with exposure to team supervision or store operations.
• Strong understanding of retail sales, customer engagement and day-to-day store management.
• Demonstrated ability to achieve sales targets, support team performance and improve store productivity.
• Excellent communication and interpersonal skills in English and Hindi.
• Strong customer orientation, commercial awareness and problem-solving abilities.
• Ability to coach, motivate and support retail associates in a fast-paced retail environment.
• A hands-on approach, with the flexibility to manage floor operations and step into a leadership role when required. Why Join Gioia?
• Be part of a growing Indian luxury brand built around craftsmanship, quality and timeless design.
• Work closely with products crafted by highly experienced leather artisans.
• Play a direct role in shaping the customer experience and growth of the brand.
• Be part of a brand that brings together generations of leather-making expertise with contemporary design. Apply If
-
• You believe premium retail is built on experience, not just transactions.
• You lead from the front and take ownership of outcomes.
• You have the energy to build a team, grow a store and represent a premium brand.

Location:
Kolkata | Full time Candidates with premium/luxury retail experience are encouraged to apply.

📌 Assistant Store Manager (Kolkata)
🏢 Gioia
📍 Kolkata