Responsibilities:
Handle incoming queries via calls,e-mails and chats. Act as a liaison between sellers and shipment executives. Manage and resolve conflicts with upset clients by providing satisfactory solutions. Follow up with shipping services to ensure timely deliveries. Maintain and organize client data. Develop effective communication channels between sellers and courier services. Monitor and assess client satisfaction levels. Handle client requests and troubleshoot problems effectively.
📌 Customer Support (Gurugram)
🏢 Nimbuspost
📍 Gurugram
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