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Job Summary

The Product Owner, WRB Client Due Diligence is accountable for defining, prioritising, and governing the change backlog for WRB client due diligence capabilities across onboarding, periodic review, trigger-based review, and associated control journeys. The role translates regulatory, policy, client, operations, and market needs into a clear product roadmap and execution backlog, ensuring that due diligence journeys are effective, efficient, auditable, and aligned to risk and control requirements.

The role partners with business, operations, risk, compliance, technology, data, and journey teams to deliver a product that improves client and frontline experience while maintaining strong due diligence, screening, evidence, and decision-control outcomes.

Key Responsibilities

• The Product Owner (PO) is a sole person (not a committee), who is responsible for owning the end-to-end customer journeys and product vision & lifecycle. They have a delegated authority and empowerment to prioritize the product backlog to maximize the value of our products or services for both our customers and our business. Their core ethos is to make informed decisions to ensure each investment decision results in the maximum (as measured by OKRs) outcome balancing both short-medium- and long-term horizons.
Strategy
• Own the WRB Client Due Diligence product backlog, roadmap, and prioritisation across onboarding, maintenance, periodic review, trigger review, and remediation journeys.
• Translate business objectives, policy requirements, control needs,



and user pain points into clearly defined epics, features, user stories, and acceptance criteria.
• Define target outcomes for the due diligence product, including control effectiveness, turnaround-time improvement, rework reduction, and user experience simplification.
• Set explicit release priorities and make trade-off decisions across value, risk reduction, regulatory need, operational impact, and delivery capacity.
Business
• Work with frontline, operations, and service users to understand pain points, workflow bottlenecks, evidence needs, and improvement opportunities in WRB due diligence journeys.
• Work with journey, design, and service teams to improve staff and client experience across due diligence journeys, including hand-offs, alerts, case actions, and status visibility.
• Ensure delivered backlog items address genuine user needs while preserving required control points and operational clarity

• Manage dress rehearsals with end users, technology teams for successful completion of user verification and conversion verification tests
• Co-ordinate and manage the various stages of end user testing such as UAT (User acceptance testing), UVT & CVT (User Verification Test & Conversion Verification Test)
• Serves as the SME for dress rehearsals and conversion related activities




• Supports pre- & post Implementation activities in countries as business champion
Processes
• Drive alignment between business process, policy interpretation, data capture, document collection, case management, exception handling, and evidence retention requirements.
• Ensure the backlog reflects market, segment, and risk-tier considerations for WRB client due diligence while maintaining maximum standardisation where possible.
• Requirement gathering, analysing and documenting it in Azure DevOps(ADO)
• Write the corresponding user stories and provide ongoing clarification to delivery teams during sprint execution and accept completed scope against agreed business outcomes and acceptance criteria.
• Manage change requests with respect to scope and timeline by following change control process and maintain the product backlog in Azure DevOps (ADO)
• Manage conversion & user acceptance testing with respect to execution, defect management with technology teams for timely closure
People & Talent
• Build strong working relationships across business, operations, risk, compliance, technology, data, and journey teams to support effective delivery of the due diligence product.
• Promote a culture of clear accountability, constructive challenge, and continuous improvement across the cross-functional delivery and user community.
• Support knowledge sharing and change readiness so impacted teams understand new process, data, and control requirements introduced through product changes

Risk Management
• Responsible for identifying, assessing, monitoring, controlling, mitigating, Escalating Risks to management as appropriate
Governan

📌 Product Owner- Client Due Diligence, CLM (Bengaluru)
🏢 Standard Chartered Bank
📍 Bengaluru