Key Responsibilities
/ Accountabilities Budgeting & Financial Coordination
• Support preparation and monitoring of CAM budgets and operational expenses.
• Review vendor invoices, monthly provisions, and coordinate with finance teams for timely processing.
• Monitor utilization of common area maintenance funds and identify opportunities for cost optimization. Tower Operations & Upkeep
• Ensure upkeep and presentation of lobbies, corridors, common areas, podiums, and tower amenities.
• Conduct daily tower inspections and track closure of observations.
• Monitor housekeeping, horticulture, pest control, and security service delivery within assigned towers.
• Ensure adherence to site quality standards and SOPs. Customer & Occupant Management
• Act as SPOC for residents of assigned towers.
• Ensure timely resolution of service requests, complaints, and escalations.
• Maintain complaint tracker and monitor closure within agreed TAT.
• Conduct periodic resident interactions and satisfaction checks. Society / Tenant Management
• Support society formation, handover processes, and transition activities wherever applicable.
• Coordinate with Resident Welfare Associations (RWAs), societies, and commercial occupiers on operational matters.
• Facilitate approvals, NOCs, and documentation as per company policies. Vendor & Contract Management




• Supervise day-to-day activities of housekeeping, security, and other service partners.
• Monitor manpower deployment and SLA adherence.
• Verify service delivery and maintain operational records Maintenance & Utilities Coordination
• Coordinate with technical teams for maintenance activities impacting assigned towers.
• Monitor tower-specific utility consumption including water, electricity, and DG backup services.
• Track equipment downtime, service disruptions, and closure of maintenance observations.
• Escalate recurring issues and support resolution. Reporting & Governance
• Maintain occupancy, complaints, tower inspection, and service performance records.
• Prepare periodic MIS on complaints, resident feedback, and operational observations.
• Support audits and compliance inspections. Events & Community Engagement
• Coordinate resident engagement activities, community events, and tenant programs.
• Support initiatives aimed at enhancing customer experience and community participation. Continuous Improvement
• Identify opportunities to improve service levels, operational efficiency, and customer satisfaction.
• Drive initiatives related to sustainability, waste management, energy conservation, and service excellence.

📌 Assistant General Manager-Facility Management and Handover (Mumbai)
🏢 Larsen and Toubro
📍 Mumbai