Key Responsibilities
• Manage end-to-end Business Correspondent (BC) operations for assigned PSU Bank partnerships.
• Develop and maintain robust relationships with bank officials and key stakeholders to ensure seamless operational coordination.
• Monitor BC network performance and ensure achievement of business and service delivery targets.
• Analyze operational and transaction data to identify trends, gaps, and improvement opportunities.
• Design and implement capacity-building and training programs for BCs based on performance analysis and business requirements.
• Track key performance indicators (KPIs) and prepare periodic MIS, dashboards, and management reports.
• Coordinate with internal teams and bank representatives to resolve operational issues and improve service quality.
• Ensure compliance with bank guidelines, regulatory requirements, and CSC operational policies.
• Drive initiatives to improve BC productivity, customer outreach, financial inclusion, and transaction growth.
• Support the rollout of new banking products,
services, and strategic initiatives across the BC network. Requirements Required Skills & Competencies
• Strong understanding of Business Correspondent (BC) ecosystem and banking operations.
• Excellent stakeholder management and relationship-building skills.
• Strong analytical and data interpretation capabilities.
• Proficiency in MS Excel, PowerPoint, MIS reporting, and data analysis.
• Effective communication, presentation, and negotiation skills.
• Ability to manage multiple stakeholders and work in a target-driven environment.
• Problem-solving mindset with strong execution capabilities. Preferred Attributes
• Experience in financial inclusion initiatives, digital banking, or rural banking operations.
• Exposure to capacity-building and training programs for field teams.
• Familiarity with banking regulations and PSU banking processes.