- Act as the communication bridge between customers and service technicians.
- Receive customer calls and understand their service requirements.
- Coordinate service appointments and assign or communicate job details to technicians.
- Inform customers about appointment schedules, service updates and delays.
- Follow up with technicians to check job status and completion.
- Communicate professionally with customers in Tamil and Hindi.
*2. Service Operations*
- Register customer complaints and service requests in the system.
- Maintain daily service call records and technician work updates.
- Track pending, completed and follow-up service calls.
- Collect customer feedback after service completion.
- Escalate unresolved complaints or customer concerns to the concerned person.
*3. Office Administration*
- Handle routine office activities and maintain proper records.
- Prepare and update Excel sheets, Word documents and service reports.
- Manage emails, internet-based work and online portals.
- Maintain customer details, technician records and service documents.
- Assist with attendance, daily reports, basic data entry and other administrative tasks.
- Support management with day-to-day operational requirements.
### Required Skills & Qualifications
- Any degree; candidates from any stream can apply.
- Must be fluent in *Tamil and Hindi*.
- Basic to good computer and system knowledge.
- Working knowledge of MS Excel, MS Word, email and internet usage.
- Good communication and coordination skills.
- Ability to manage multiple tasks and maintain accurate records.
- Responsible, organised, willing to learn and able to work as part of a team.
### Who Can Apply?
- Freshers with valuable computer knowledge and communication skills are welcome.
- Experienced candidates with administration, customer support, telecalling or operations experience may also apply.
- Candidates with a positive attitude and willingness to learn will be preferred.
### What We Expect
The ideal candidate should be comfortable speaking with customers, coordinating with field technicians, updating computer records and taking responsibility for daily office operations.
*This role is not limited to reception or data entry.* The selected candidate will actively support customer coordination, service tracking and overall office operations.
📌 Data Entry Operator (Chennai)
🏢 Shivashakthi Enterprises
📍 Chennai
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