Job Summary:The Customer Support Executive is responsible for providing excellent customer service, resolving customer queries and
complaints, ensuring customer satisfaction, and maintaining a positive shopping experience in the retail environment.
Key Responsibilities:
- Greet and assist customers professionally.
- Handle customer inquiries, complaints, and service requests.
- Provide accurate information about products, prices, offers, and store policies.
- Resolve customer issues promptly and escalate complex concerns when required.
- Process returns, exchanges, refunds, and warranty claims as per company policy.
- Coordinate with sales and store teams to ensure customer satisfaction.
- Maintain customer records and feedback reports.
- Follow up on pending customer issues until closure.
- Support customer retention and loyalty programs.
- Ensure service quality standards are maintained.
Required Skills:
- Excellent communication and interpersonal skills.
- Robust problem-solving and customer-handling abilities.
- Basic computer knowledge ( MS Office & Excel ).
- Ability to work under pressure and manage multiple customer interactions.
- Teamwork and positive attitude.
Languages Required: Tamil, Telugu, and English
Qualifications:Any Graduate / Intermediate.
0-2 years of experience in customer service, retail, or customer support.
Freshers with strong communication skills can also apply.
Preferred Experience : Retail, Apparel, Fashion, Hypermarket, Electronics, or FMCG industry experience.
📌 Customer Support Executive (Hyderabad)
🏢 R S Brothers Retail India
📍 Hyderabad
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