We are seeking customer-focused, energetic, and adaptable individuals to join our customer support team. In this role, you will act as the primary point of contact for customers, handling inbound inquiries, resolving service-related issues, and providing accurate guidance regarding prepaid and postpaid telecom services. This is a 24/7 rotational shift environment suited for both freshers and experienced candidates who possess strong communication skills and a passion for customer satisfaction.

- Key ResponsibilitiesCustomer Interaction & Resolution: Handle customer queries promptly and efficiently, ensuring accurate and timely resolutions while maintaining high satisfaction scores during every interaction.
- Troubleshooting & Technical Support: Assist customers with troubleshooting technical difficulties and resolving various service-related issues.
- Service Expertise: Handle specialized queries regarding both prepaid and postpaid service plans, features, and billing inquiries.
- Information & Guidance: Actively listen to customer concerns, understand their needs, and provide clear,



appropriate information and guidance.
- Communication Excellence: Maintain a qualified, polite, and customer-focused tone; communicate clearly and effectively in English across all customer touchpoints.
- Compliance & Quality Standards: Adhere strictly to internal process guidelines, company policies, and quality assurance standards.
- Candidate RequirementsLanguage Proficiency: Good proficiency in English (verbal and written) is mandatory.
- Educational Qualification: Minimum 12th Pass or any completed degree.
- Experience: Both freshers and experienced candidates are eligible to apply.
- Core Skills: Strong communication, active listening, and customer-handling skills combined with solid problem-solving and troubleshooting abilities.
- Work Approach: Customer-focused, empathetic, and professional demeanor.
- Shift Flexibility: Comfortable working in a 24/7 rotational shift environment and willing to adapt to dynamic business and process requirements.

📌 Customer Care Executive (Bengaluru)
🏢 ISON XPERIENCES
📍 Bengaluru