Job Description (JD) – CRM Executive

Industry: E-commerce Platform/ Website

Position: CRM Executive

Department: Customer Relationship Management

Experience: 1–3 Years (Preferred)

Location: New Delhi

Salary: 20,000-30,000

Job Responsibilities

- Manage customer relationships and ensure a positive customer experience.
- Handle customer queries, complaints, and feedback through calls, emails, WhatsApp, and chat.
- Maintain customer databases and update customer information regularly.
- Coordinate with the sales, operations, and delivery teams to resolve customer issues.
- Follow up with customers regarding orders, returns, refunds, and delivery status.
- Monitor customer satisfaction and work on improving customer retention.
- Execute CRM campaigns through email, SMS, and WhatsApp to engage customers.




- Track customer interactions and prepare daily or weekly reports.
- Identify customer concerns and provide timely solutions.

Required Skills

- Good communication and interpersonal skills.
- Basic knowledge of CRM software and e-commerce operations.
- Proficiency in MS Excel and Google Sheets.
- Robust problem-solving and customer-handling skills.
- Ability to manage multiple tasks and meet deadlines.
- Customer-focused attitude with good coordination skills.

Qualification

- Graduate in any discipline.
- Prior experience in CRM, customer support, or e-commerce will be preferred.

📌 CRM Executive (New Delhi)
🏢 Surya Jobs OPC Private
📍 New Delhi