Work Environment: Factory / Manufacturing Unit

Position OverviewWe are looking for a Telecaller to work from our manufacturing unit/factory setting and handle regular communication with customers. The role will primarily involve customer feedback, payment follow-ups, dispatch coordination, and maintaining good customer communication.

- Key ResponsibilitiesMake calls to customers for feedback on products and services.
- Follow up with customers regarding pending payments and payment status.
- Coordinate with the production, dispatch, and sales teams regarding customer orders.
- Communicate dispatch updates and expected delivery details to customers.
- Follow up with customers after dispatch/delivery to ensure smooth coordination.
- Handle customer queries through calls and provide timely information.
- Maintain proper records of customer calls, feedback, payment follow-ups, and dispatch status.
- Escalate customer issues or concerns to the concerned department.
- Maintain professional and positive communication with customers.




- Candidate RequirementsExperience: 1–2 years in Telecalling / Customer Follow-up / Coordination preferred.
- Good communication and interpersonal skills.
- Comfortable making regular customer calls and follow-ups.
- Basic knowledge of MS Excel / computer operations.
- Ability to coordinate with multiple departments.
- Candidates who are comfortable working in a factory/manufacturing environment are preferred.

Work Environment This is a factory-based role. The candidate will work closely with the manufacturing, dispatch, sales, and customer coordination teams in a professional manufacturing-unit atmosphere.

Preferred SkillsCustomer Communication | Follow-up | Payment Coordination | Dispatch Coordination | Customer Feedback | MS Excel | Team Coordination

Join Prakom Group of Companies and be part of a growing uPVC Windows & Doors Manufacturing team.

📌 Telecaller Cum Computer Operator (Hyderabad)
🏢 Prakom uPVC Windows and Doors
📍 Hyderabad