Job Description: Client Coordinator – Caregiver ServicesJob Title: Client Coordinator

Department: Client Services / Operations

Industry: Home Healthcare / Caregiver Services

Reporting To: Operations Manager / Business Head

Employment Type: Full-Time

Location: [Insert Location]

Job SummaryWe are looking for a responsible, empathetic, and organized Client Coordinator to manage client relationships and coordinate caregiver services. The role involves understanding client requirements, arranging suitable caregivers, monitoring service quality, addressing client concerns, and ensuring smooth communication between clients, caregivers, and the operations team.

The ideal candidate should have solid communication and coordination skills, a customer-focused approach, and the ability to handle sensitive situations professionally.

- Key Responsibilities1. Client Relationship ManagementCommunicate with clients and their families to understand their caregiving requirements.
- Collect essential information regarding the client's care needs, preferences, schedule, and location.
- Maintain regular communication with clients to ensure satisfaction with the services provided.
- Build and maintain long-term relationships with clients and their families.
- Follow up with clients to gather feedback and identify opportunities to improve service quality.
- 2. Caregiver Coordination and SchedulingCoordinate the assignment of suitable caregivers based on client requirements.
- Schedule caregiver shifts, appointments, replacements, and service extensions.
- Ensure caregivers are informed about client needs, schedules, and relevant care instructions.
- Arrange backup caregivers in cases of absenteeism, emergencies, or scheduling conflicts.
- Maintain accurate records of caregiver availability, assignments, attendance, and shift changes.
- 3. Service Monitoring and Quality AssuranceRegularly check whether caregivers are reporting on time and delivering the agreed services.




- Monitor client satisfaction and address service-related concerns promptly.
- Conduct follow-up calls with clients and caregivers to ensure smooth service delivery.
- Escalate complaints, emergencies, or serious care-related concerns to the appropriate team.
- Ensure services are delivered in accordance with company policies and agreed service standards.
- 4. Complaint Handling and Issue ResolutionAct as the primary point of contact for client queries, requests, and complaints.
- Resolve routine service issues professionally and within the expected timelines.
- Coordinate with the operations team to address caregiver performance or attendance concerns.
- Maintain a record of complaints, resolutions, and follow-up actions.
- Handle sensitive situations with patience, empathy, confidentiality, and professionalism.
- 5. Documentation and ReportingMaintain updated client profiles, caregiver details, service schedules, and contact information.
- Track service start dates, renewals, extensions, cancellations, and replacement requests.
- Prepare daily or weekly reports on active clients, caregiver allocation, attendance, and pending issues.
- Update internal systems, spreadsheets, or CRM tools with accurate information.
- Support the billing team by confirming service periods, shift details, and relevant client updates.
- 6. Coordination with Internal TeamsWork closely with recruitment and operations teams to ensure caregiver availability.
- Coordinate with the sales or business development team during client onboarding and service initiation.
- Inform the billing team about changes in service duration, schedules, or client requirements.
- Ensure proper handover of client information when caregivers or coordinators change.
- Participate in team meetings and contribute to improving operational efficiency.
- Required Skills and QualificationsGraduate in any discipline; candidates with healthcare administration, hospitality, or customer service experience are preferred.
- 1–3 years of experience in client coordination, customer service, home healthcare, staffing, or operations is preferred.
- Exc

📌 Client Coordinator (India)
🏢 CFYI Community Care Private
📍 India