Key Responsibilities

1. Patient Reception & Communication

- Welcome patients and visitors warmly and professionally.
- Handle patient enquiries in person and over telephone calls.
- Explain consultation procedures, appointment timings, and basic service information.
- Guide patients through registration and consultation processes.
- Maintain patient confidentiality and professional conduct at all times.

2. Appointment & Doctor Coordination

- Schedule, confirm, reschedule, and manage patient appointments.
- Coordinate with doctors regarding consultation schedules and patient flow.
- Send appointment reminders and follow up with patients when required.
- Manage waiting times and ensure an organised reception area.

3. Billing & Cash Management

- Collect consultation and therapy fees and issue receipts.
- Maintain accurate daily cash, UPI, and other payment records.
- Track outstanding payments and prepare daily collection reports.
- Assist with basic billing and accounting documentation.

4. Telephone, WhatsApp & Enquiry Management

- Respond professionally to incoming calls and WhatsApp enquiries.
- Share approved information about consultations, services, timings, and charges.
- Follow up with prospective patients and appointment enquiries.




- Maintain enquiry records and support patient conversion through courteous communication.

5. Centre Administration

- Maintain patient registration forms, appointment registers, and daily reports.
- Keep patient records organised and updated.
- Coordinate with doctors and therapy staff for smooth centre operations.
- Ensure the reception and waiting area remain clean, organised, and presentable.
- Monitor stationery and other front-desk requirements.

Required Skills & Qualifications

- Minimum 12th pass; graduate candidates preferred.
- Good communication skills in Hindi and English.
- Knowledge of Marathi will be an advantage.
- Basic computer skills, including MS Office, Excel, email, and WhatsApp.
- Professional appearance, and a patient-friendly attitude.
- Valuable telephone etiquette and basic numerical skills.
- Ability to manage multiple tasks responsibly.
- Honest, punctual, disciplined, and comfortable working in a healthcare environment.

Preferred Candidate Profile

We prefer a candidate who is polite, organised, proactive, trustworthy, and comfortable interacting with patients of different age groups.

Prior experience at a clinic, hospital, diagnostic centre, or wellness facility will be an advantage.

📌 Receptionist / Front Office Executive (Mumbai)
🏢 Arogyaved Ayurved Health Center
📍 Mumbai