- Ensure customer queries are responded in time.
- Ensure any grievances of customers are adequately managed to the satisfaction of the customer.
- Ensure that they are up to date on product information so that customers are given correct answers on the product or service that the organisation is providing.
- Maintain detailed record of customer interactions in an excel sheet or the organisation provided tracking tool.
- Follow up with customers to ensure that their issues are resolved satisfactorily.
- Encourage the customers mention valuable things about the product and service on usage.
- Prepare product manuals as required for the service.
- Prepare FAQs on what can be the expected questions from the customer.




- Skill and train members of the customer service team on product services.
- Conduct weekly simulations of FAQs to ensure that team is prepared on managing a variety of customer queries.
- Ensure that weekly reward and recognition program is conducted so that team is motivated to deal with customer complaints in a judicious manner.
- Highlight any outlier issues with customer to the top management in case the issues come from competitive brands.
- Suggest steps to manage the reputation of the company by taking a sense of the customer queries.

📌 Customer Care Executive (Hyderabad)
🏢 Rajkumar Jain Matrimonial Services
📍 Hyderabad