Role: Zonal Manager - Chains

Level: RL5/RL6

Reporting to: Director - Chains

Location: Gurgaon

About The Function The Hotels business at MakeMyTrip is one of the largest and fastest-growing verticals within the organization, driving exceptional travel experiences for millions of customers every year. With a strong focus on customer delight, technology-led innovation, and deep partnerships, the Hotels team curates and manages an extensive portfolio of domestic and international stays across leisure and business destinations. The function works closely with supply partners, revenue management, marketing, product, and operations teams to ensure the right balance of availability, pricing, and quality delivering unmatched value to travelers while strengthening partner relationships.

The Chains team is a part of the Domestic Hotel Supply Function and this team manages the overall business growth and supply of branded chain hotels headquartered in India. This team manages key Indian brands such as IHCL (Taj, SeleQtions, Vivanta & Ginger), ITC, Leela, Sarovar etc. and has direct contracts with 1000+ hotels.

About The Role The incumbent in this role will be accountable for enhancing the productivity of the portfolio, meeting or exceeding supply targets, identifying market opportunities, and guiding the team to attain their KRAs. Additionally, the role holder will develop strategic insights to improve business profitability, pinpoint opportunities for process improvement, and collaborate closely with business teams to assess process adherence and prioritize areas for enhancement.

What Will You Be Doing

Relationship and Account Management

- Lead meetings with C-level executives of reputed hotel brands to foster strategic engagement and ensure portfolio performance on defined KPIs
- Collaborate with portfolio partners, providing expertise, analyzing metrics,



and offering recommendations based on industry best practices
- Travel across various cities to meet relevant decision-makers, aiming to understand the hotels and micro-markets and applying ground intelligence in crafting portfolio strategies
- Portfolio Management and Drive Growth for units:
- Review regular production reports and guide the team in providing feedback to portfolio hotels. Plan and execute market visits, conducting review meetings (virtually and in person) to discuss regular performance
- Create review reports and share market insights and analyses with hotels to drive unit growth, involving relevant team members.
- Ensure continuous work on inventory availability and price competitiveness throughout the year.
- Network, negotiate, and close deals with hotel partners alongside the team. Drive tactical deals to secure a competitive edge for the MMT Group
- Team Management & Collaboration:
- Lead and inspire team members to achieve monthly Key Result Areas (KRAs) and meet growth targets for the designated portfolio
- Collaborate with the team to drive initiatives such as promotions, optimal pricing, and ensuring inventory continuity with hotel partners.
- Collaborate with cross-functional teams to translate ground feedback into exciting features and services for MMT customers and supply partners
- Provide constructive feedback to the team and engage in discussions regarding career growth, guiding their professional development.

Qualification & Experience MBA from a reputed institute with 6 to 10 years of experience in sales, Travel Trade, Key Account Management, Contracting, or B2B Sales. Key Success Factors For The Role

- Mindset that will constantly think about Return on Investment, business.
- Strong communication skills, Influencing skills, outstanding interpersonal & stakeholder management skills.
- High on energy, team player coupled with a great attitude.
- Proficiency in MS Excel and MS PowerPoint is essential.

📌 Zonal Manager - Chains (Gurugram)
🏢 MakeMyTrip
📍 Gurugram