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- Operations Manager

(Project Money)

- Role &

Responsibilities

Operational Governance &

- Reporting

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- Operations Management: Effectively monitor operations of assigned line of business and become a successful interface between internal and external stakeholders
- Performance trend review and analysis: Identify performance trends using performance dashboard, take proactive & sustainable measures for competitive operations governance against contracted SLA’s
- Leadership Reporting: Periodically review and report LOBs (line of business) metrics to Sr. leadership and suggest performance improvement areas
- Operations Risk Management: Identify risk environment for the LOBs, implement and manage effective controls with help of support departments
- Process Management Planning: Strategic allocation of responsibilities within the business unit (QC, WFM, trainer, production staff), assign OM/AM/UM responsibilities & orgs to be in lines with changing business as well as stakeholders’ requirements
- Manpower and Skill-Metrix: Periodic review of talent spread and skill matrix with timely governance of recruitment and onboarding of operations staff. Skill based alignment of talent within the LOB’s
- Problem Analysis and Resolution: Be able to perform and train AM’s/UM’ on identifying core challenges (team, individual, process, job, client etc.) and help create a solution-oriented team
- Identify process improvement opportunities with competency in coordinating & implementing different transformation methodologies

Stakeholder Management, Client Relationship -

- Lead stakeholder connects with effective client communication through available communication channels and maintain positive customer sentiment and relationship
- Ability to interpret organization, business as well as client requirements and act with agile approach
- Scheduled/ad-hoc governance and financial reporting

Business Focus, Service Level Agreement (SLA) &





- Compliance -

- Incentive &
- Revenue Loss Prevention: Effectively monitor performance SLAs and ensure smooth delivery of the committed volume. Incentive maximization and identify ops expansion areas within the LOBs
- Compliance Adherence: Accountable for adherence of ISO/PCI compliance controls, audit requirements within the LOBs and accountable to implement effective controls on identified s

Employee Centricity -

- Motivate aligned teams and foster a culture of continuous learning and skillset enhancement
- Schedule mandatory and ad-hoc skip as well as direct connects with teams/managers, identify their needs, area of opportunities etc. with proactive closure of actionable
- Accountable towards fostering the development of aligned LOBs by leading employees towards career advancement with a long-lasting and fruitful relationship through timely & constructive feedback, effective counseling as well as timely rewards and recognition
- Skills and Requirements
- Certification/Experience in Data Analysis
- 8+ years of strong operations management experience within US Wealth Management/Capital Markets/financial services
- Industry certification will be added advantage
- Very strong at planning and be able to effectively interpret, analyze, build, and present PowerPoint presentations/ Power BI /MS Excel reports to stakeholders
- In-depth knowledge of performance metrics
- Stakeholder management with excellent communication and interpretation skills (client communication, relationship management, business review, etc.)
- Deep understanding of service levels, work order etc. Must have experience in client SLA management & adherence
- Must have experience in managing direct client facing role
- Experience in representing business/delivery for transformation projects
- Creative & strategic thinker with capacity to foster similar attributes within team
- Willing to work US working hours (24x7 operations workplace)
- Lean and Six Sigma knowledge

📌 Transn Procng Opss Mgr (Pune)
🏢 Mphasis
📍 Pune