- Troubleshoot and solve customer technical issues.
- Support inquiries via Zendesk and Dialpad.
- Resolve escalated technical problems.
- Install and update CORRIDOR software.
- Refresh Customer Test Environments.
- Use SQL queries for troubleshooting.
- Collaborate with peers and management.
- Provide explicit guidance to clients.
- Maintain operational processes.
- Document bugs and gather information.
- Contribute to knowledgebase.
- Adhere to SLAs and timelines.

Requirements

- Bachelor's degree preferred, but Associate's degree with 2 years experience accepted.
- Proficient in SQL for data analysis and issue resolution.
- Knowledge of Windows Server administration and troubleshooting.
- Skilled in managing Microsoft IIS for web services.
- Comfortable teaching software use to others.
- Independent and productive in office or remote settings.
- Available for on-call support after hours and weekends.

📌 Technical Support Engineer-Night Shift (Serilingampalle (M))
🏢 CAMP Systems Private
📍 Serilingampalle (M)