Role: Student Recruitment Administrator

Who You Are

You are a highly organised, detail-oriented administrator with strong communication and CRM skills, capable of managing high-volume tasks accurately in a fast-paced environment.

About Us

Regent College London is a leading independent higher education provider, offering flexible and inclusive learning across multiple London campuses. We are student-focused, digitally forward, and committed to academic excellence.

The Role

Support the Student Recruitment Team by maintaining accurate CRM records, managing applicant documents, coordinating compliance checks and ensuring a smooth admissions journey.

Key Responsibilities

- Upload, check, verify, organise, and correctly label applicant documents, aligning with internal filing conventions.
- Maintain accurate and up-to-date applicant records on the CRM and relevant internal systems.
- Update applicant stages, notes, contact information, and outcomes following communication from Course Advisors.
- Check applications for completeness and identify missing information or documentation.
- Contact applicants by telephone and email to request outstanding administrative documents and information.
- Follow up on missing documents such as qualifications, identification, proof of address, or other required evidence.
- Monitor outstanding document lists and provide regular updates to Course Advisors.
- Send routine applicant communications, reminders, and confirmations using approved templates.
- Liaise closely with other team members, including the internal UKVI pre-compliance team, to ensure compliance workflows.
- Book applicant interviews and manage scheduling.




- Escalate complex applicant queries to the appropriate Course Advisor or department rather than providing sales/admissions advice outside the role.

Essential:

- Robust administrative and organisational skills.
- Excellent attention to detail and accuracy.
- Confident using Microsoft Excel, Outlook, Word and other Microsoft Office applications.
- Comfortable working with CRM systems and maintaining electronic records.
- Good written and verbal communication skills.
- Ability to manage a high volume of tasks and applicants.
- Ability to prioritise work and meet deadlines.
- Confident communicating with students/applicants by telephone and email.
- Ability to work effectively as part of a fast-paced team.
- Understanding of confidentiality and handling personal information appropriately.

Desirable:

- Previous administrative experience within higher education, student recruitment, admissions or a sales environment.
- Experience using a student recruitment CRM.
- Experience handling applicant/student documentation.
- Experience producing reports or working with Excel trackers.
- Understanding of the UK higher education student journey from enquiry through application, admission and enrolment.
- Experience supporting a target-driven sales or recruitment team.

Key Performance Indicators (KPIs)

Performance in this administrative role will be measured through the following metrics rather than direct sales/enrolment conversions:

- Accuracy and completeness of CRM records.
- Turnaround time for administrative tasks.
- Percentage of applications with outstanding documents followed up within the required timeframe.
- Accuracy of application/document checks.
- Number of unresolved or overdue administrative cases.
- Timeliness and accuracy of reports/trackers.
- Response time to Course Advisor requests.
- Compliance with agreed processes and data-management standards.

📌 Student Recruitment Administrator (India)
🏢 Regent India
📍 India