We are looking for an experienced Customer Service Executive who can communicate confidently with customers and represent the brand in a polished and professional manner.

Key Requirements & Responsibilities

- Minimum 3–4 years of customer service experience.
- Fluent spoken and written English communication skills.
- Communicate clearly, calmly and professionally across calls, WhatsApp, chat and email.
- Resolve customer concerns while maintaining the brand’s premium positioning and service standards.
- Coordinate with internal teams to ensure customer issues are resolved quickly.
- Take ownership of customer conversations and follow up until closure.
- Experience in hospitality, food delivery, premium retail or consumer-facing brands is a plus.





Qualifications

- Strong customer-facing skills with a focus on clear, empathetic communication.
- Experience in Customer Service Management, including supervising or mentoring team members and managing escalations.
- Excellent Interpersonal Skills for building trust with customers and collaborating effectively with cross-functional teams.
- Prior experience in a customer-centric setting.
- Ability to learn and work with customer service software, ticketing systems, and basic office tools.

📌 Senior Customer Service Executive (Gurugram)
🏢 WELP
📍 Gurugram