Key Responsibilities Include:

- Direct and oversee the preparation, review, and issuance of customer invoices to ensure timely and accurate billing in accordance with customer contracts and company policies.
- Manage billing operations and ensure adherence to defined service levels, quality standards, and compliance requirements.
- Lead responses to billing and Accounts Receivable inquiries while fostering a culture of excellent customer service for both internal and external stakeholders.
- Support the Order-to-Cash (O2C) function through customer credit assessments, credit checks, and monitoring of customer creditworthiness.
- Partner with Sales, Finance, Legal, and Customer Success teams to resolve billing disputes and customer account issues.
- Participate in month-end, quarter-end, and year-end close activities related to Accounts Receivable and Revenue Operations.
- Facilitate cash receipt, allocation, and application processes to ensure timely and accurate posting of customer payments.
- Monitor unapplied cash, payment discrepancies, deductions, and short payments, ensuring timely resolution.
- Execute and govern customer credit balance management processes, including refunds, adjustments, and reconciliation activities.
- Collaborate with Accounts Payable and Compliance teams on unclaimed property requirements and customer refund escalations.
- Oversee maintenance and governance of customer master data, ensuring accurate customer profiles, billing addresses, tax information, payment terms, and contact details.
- Drive continuous improvements in Billing and AR processes through automation, standardization, and operational excellence initiatives.
- Partner with technology and business teams on system implementations,



enhancements, upgrades, and transformation programs within Billing and Accounts Receivable functions.
- Develop, implement, and maintain policies, procedures, and controls for Billing and Accounts Receivable operations.
- Support SOX compliance requirements through adherence to key controls, periodic testing, documentation, and timely reporting.
- Prepare and review operational dashboards, KPI reports, aging reports, and management MIS for leadership reviews.
- Track key metrics including Billing Accuracy, DSO (Days Sales Outstanding), Collection Effectiveness Index (CEI), Cash Application Accuracy, Dispute Resolution Timeliness, and Customer Satisfaction.
- Lead, mentor, and develop teams while driving employee engagement, productivity, and performance management.

Qualifications and Skills Minimum Academic Qualifications: Graduation (B.Com / BBA / BBM) or Post Graduation (M.Com / MBA Finance)

Experience Span: 2 to 11 years of experience in Billing, Accounts Receivable, Collections, Cash Application, or Order-to-Cash operations,

Domain Knowledge: Order-to-Cash (O2C), Billing Operations, Accounts Receivable, Collections,Credit collection, Cash collection, Credit Management, Dispute Resolution, Customer Master Data Management, Collections, Revenue Recognition, Financial Controls, and Compliance.

ERP/Tools Expertise: Hands-on experience with Oracle Fusion ERP is preferred. Exposure to SAP, NetSuite, PeopleSoft, Salesforce.

Please Note - Candidate with immediate to 30 days notice period will be preferred. And should be comfortable working in night shift.

Interested candidates please share your updated resume on [email protected] with subject line Application - AR Collection

📌 Senior Analyst/Associate Process Manager - AR Collection (Maharashtra)
🏢 eClerx
📍 Maharashtra