Nexttec Technology Outsourcing is seeking a highly skilled and experienced Oracle Hospitality PMS Senior Installer to join our client on a full-time basis. As a leading provider of technology outsourcing services, we are dedicated to delivering innovative and efficient solutions to our clients in the hospitality industry.

Job Title: Senior PMS Installer – OPERA Cloud

Department: Technical Support & Implementation

Reports To: Technical Support Manager / Implementation Manager

Employment Type: Full-time, Remote

Job Summary

We are looking for an experienced Senior PMS Installer to lead the remote implementation, configuration, and support of Oracle OPERA Cloud for our customers. The role combines hands-on technical work with remote customer training and vendor coordination. The ideal candidate ensures every implementation is delivered on time, matches the customer's operational needs,

Key Responsibilities

Installation, Training & Support

- Conduct the full technical support and installation cycle (install, train, and support) for OPERA Cloud.
- Prepare and validate customer environment readiness, including property setup, user access, and interface requirements, before go-live.
- Provide ongoing first- and second-level technical support to ensure system stability after go-live.

Customer Training & Consultation

- Train and consult customers on application usage through virtual meetings and sessions as requested by the customer.
- Deliver role-based online training for front office, reservations, housekeeping, accounting, and management users.
- Advise customers on best practices and how to use OPERA Cloud features to improve their operations.

Vendor Escalation Management

- Monitor and review escalated tickets to Oracle until they are resolved.
- Act as the main technical contact between the customer and the vendor,



providing explicit issue documentation and reproduction steps.
- Keep customers informed of escalation status and expected resolution times.

Customized Configurations

- Implement customized configurations according to customer needs, including rate codes, room types, packages, reports, user roles and permissions, and workflows.
- Configure and test cloud integrations with third-party systems such as POS, channel managers, payment gateways (OPI), and accounting systems through OHIP.
- Document all configurations and customizations for each customer property.

Requirements

Education & Experience

- Bachelor's degree in computer science, Information Technology, Hospitality Management, or a related field.
- 5+ years of experience in PMS implementation or support, including senior-level experience.
- Proven hands-on experience implementing and configuring Oracle OPERA Cloud.

Technical Skills

- Strong knowledge of OPERA Cloud modules and hotel operations (front office, reservations, housekeeping, night audit, accounting).
- Solid understanding of OPERA Cloud administration, configuration, and reporting tools.
- Experience with ticketing systems and structured escalation processes, including Oracle support.

Soft Skills

- Excellent communication and virtual presentation skills, with the ability to train non-technical users remotely.
- Strong organizational and follow-up skills.
- Customer-focused attitude with strong problem-solving abilities.
- Ability to work under pressure and handle multiple implementations at once.
- Self-motivated and disciplined in a remote work environment, with flexibility to support go-lives across time zones.

Preferred Qualifications

- Oracle Hospitality OPERA Cloud certifications.
- Experience migrating properties from OPERA on-premises (V5) to OPERA Cloud.
- Fluency in English; additional languages are a plus.

📌 Oracle Hospitality PMS Senior Installer - Any Location (Bengaluru)
🏢 Nexttec Technology Outsourcing
📍 Bengaluru