Job Role-Logistics & Support Coordinator

Location- Remote

Work Timing- 4:30 AM- 1PM (IST)

Working Days- 5 days

About the Company:

LIRA is a specialized recruitment and staffing agency that provides recruitment Solutions for businesses. Through our alliances and relations with partner companies, we can help you take "The Big Step" and provide the experience needed to enter the workforce. We provide employers and businesses with the chance to connect with the brightest talents and the new generation workforce.

Job Role:

We are looking for a proactive and detail-oriented Logistics & Support Coordinator with experience in B2B customer coordination, logistics, order processing, and administrative operations. The ideal candidate should have strong communication and organizational skills, with the ability to manage corporate clients, coordinate with internal teams and vendors, and ensure timely service delivery.

Experience handling B2B clients and international customers, preferably in the Facility Management industry, will be an added advantage.

Key Responsibilities

1. B2B Client & Customer Coordination

- Handle day-to-day communication with B2B clients, corporate customers, and international clients via email and calls.
- Manage customer queries, service requests, complaints, and follow-ups professionally.
- Maintain strong client relationships and ensure timely resolution of issues.
- Coordinate with internal teams to meet client requirements and service commitments.

2. Logistics & Service Coordination

- Coordinate with vendors, technicians, and internal operations teams to ensure smooth service delivery.
- Track service requests, work orders, deliveries, and pending tasks.




- Follow up on delays, escalations, and outstanding requests.
- Keep clients updated on service progress and delivery timelines.

3. Order Processing & Operations

- Manage order processing, order tracking, documentation, and follow-ups.
- Coordinate with relevant teams to ensure accurate and timely order fulfilment.
- Maintain updated records of orders, service requests, and customer interactions.
- Monitor pending orders and resolve coordination-related issues.

4. Administrative & Operational Support

- Assist with daily administrative tasks, email correspondence, data entry, and documentation.
- Maintain accurate records, reports, and CRM updates.
- Prepare basic MIS reports and support operational reporting.
- Ensure adherence to internal processes and standard operating procedures.

Required Skills & Qualifications

- 2–10 years of experience in Logistics Coordination, Operations Coordination, Customer Support, or Administrative Support.
- Experience handling B2B clients, corporate customers, and business accounts.
- Experience in the Facility Management industry is preferred; candidates with relevant service operations experience may also be considered.
- Strong communication skills in written and spoken English.
- Hands-on experience in order processing, client coordination, vendor management, and follow-ups.
- Proficiency in MS Office, AI Tools, particularly Excel, and CRM or order management systems.
- Strong organizational, multitasking, and problem-solving skills.
- Ability to manage multiple client requests and meet deadlines independently.

Interested candidates can share their resume at [email protected]

📌 Logistics & Support Coordinator-International Experience Only(CTC upto 4.2 LPA) (India)
🏢 LIRA Solutions
📍 India