We’re Hiring | General Manager – E-commerce

? Location: Bengaluru | Work from Office

? Experience: 15+ Years

? Company: Coffee Day Global Limited

About the Role

Coffee Day Global Limited is looking for an experienced and business-oriented General Manager – E-commerce to drive the growth of our digital business across packaged coffee, merchandise, D2C, online marketplaces, food delivery platforms, and quick-commerce channels.

The role will focus on building digital sales channels, driving revenue and profitability, developing strategic platform partnerships, and enhancing the overall online customer experience.

Key Responsibilities

- Develop and execute the digital commerce strategy to drive revenue growth, market expansion, and profitability.
- Lead online sales of packaged coffee, merchandise, and other consumer products across D2C and e-commerce marketplaces.
- Drive café sales through food delivery platforms and develop strategic partnerships with relevant quick-commerce platforms.
- Own channel-wise business performance, including sales targets, budgets, margins, pricing, and promotional investments.
- Build and strengthen relationships with e-commerce marketplaces, food delivery partners, and quick-commerce platforms.
- Drive digital marketing effectiveness,



customer acquisition, conversion, repeat purchases, and customer retention in collaboration with marketing teams.
- Work closely with café operations, supply chain, finance, marketing, and technology teams to ensure seamless execution and operational efficiency.
- Leverage business analytics, consumer insights, and market trends to identify growth opportunities and improve performance.
- Present business reviews, growth plans, and performance insights to senior leadership.

Desired Candidate Profile

- 15+ years of relevant experience in e-commerce, digital commerce, D2C, online retail, or consumer business growth.
- Proven experience in scaling digital sales channels and delivering measurable revenue and profitability growth.
- Robust understanding of e-commerce marketplaces, food delivery platforms, and quick-commerce business models.
- Experience in commercial negotiations, platform partnerships, P&L; management, pricing, and promotional strategy.
- Strong analytical, strategic planning, stakeholder management, and execution capabilities.
- Experience in F&B;, FMCG, packaged food, coffee, retail, or consumer brands will be an advantage.

📌 General Manager – E-commerce (Bengaluru)
🏢 Café Coffee Day
📍 Bengaluru