- Knowledge
- Service
- Operations
- Leadership
- Human Resource Responsibilities
- Financial Responsibilities
- Occupational Health and Safety (OH&S;) Responsibilities
- Values
Special Note:
The attached key areas, responsibilities and activities reflect the items considered necessary to describe the principal functions of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent in the job
SECTION TWO: KEY AREAS
Position Director of Housekeeping
RESPONSIBILITIES
ACTIVITIES
1. Knowledge
2. Service
3. Operations
4. Leadership
5. Human Resource Responsibilities
6. Financial Responsibilities
7. Occupational Health and Safety (OH&S;) Responsibilities
8.Values
- Compiling Standard Operating Procedures for all areas of responsibility and ensuring that they are periodically updated
- Ensure that all auditing and reporting standards are communicated to and complied with by personnel
· Ensure that guests benefit from a flawless cleaning product and that the services offered by housekeeping staff are provided in a timely manner · Ensure that all quality standards are adhered to and that policies and procedures are consistently implemented
· Conduct quality control audits in all areas of the hotel under its responsibility and share the results with the team, including superiors.
· Work with the hotel's Technical Department to keep areas to the highest standards and help plan periodic property maintenance followed by spring cleaning.
· Coordinate the department's activities with other departments to facilitate and increase communication and guest satisfaction levels
· Conduct monthly staff meetings and daily briefings with operational managers
· Manage all external contractors related to their department by ensuring they comply with all hotel policies
· To ensure that staff cadres are produced in accordance with business requirements
· Supervise laundry and uniform, floral and decoration service operations
· Perform related tasks and assigned special projects, including task management
- Lead and guide Housekeeping team to provide best service to all team members
- Participate in coaching and counseling
- Ensure strong leadership practices to actualize an individualized approach to motivation and recognition processes
- Work with all departments on the development and utilization of incentive and other types of motivational programs
- Transfer of knowledge and responsibility to other team members to improve the team experience, and create a shadow cabinet.
- Plan for future staffing needs, conducting recruitment in line with company guidelines
- Conduct training needs analysis of Housekeeping staff and ensure training programmers are designed and implemented to meet these needs
- Conduct probation and annual appraisals in line with company guidelines
- Coach, counsel and discipline staff to enhance performance
- Establish a productive work schedule in line with local labor law
- Prepare all departmental budgets and manage all operational costs within budgets
- Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable
- Manage operating expenses to minimize cost whilst providing excellent guest services and being responsible for all major operating expenses and manage the business against profit projection.
- Ensure all OH&S; legislation, policies and procedures are adhered to
- Be familiar with property safety, first aid and fire and emergency procedures
- Log security incidents and accidents in accordance with hotel requirements
- Ensure that employees aware of all fire and evacuation procedures as well as healt and safety requirements.
- Oral and written fluency in English
- Local language
Other languages
QUALIFICATIONS /
TRAINING
- Degree in Hotel Management
- Positive Housekeeping knowledge
WORK EXPERIENCE
- At least 2 years’ experience in a similar position
- 10 or more years’ experience
DISPOSITION Leadership;
Relationships;
Character;
Potential
- Good organizational skills
- Good level of engagement with guests
- Good knowledge of Housekeeping Operations
OTHERS
- Must be able to lead and manage a team and have previous experience of doing so
- Knowledge of Opera Property Management System would be desirable
- Must be proficient in Microsoft Office