Company Description:

Rudhra Info Solutions is a business consulting firm focused on designing and delivering customized strategies and technology solutions that drive client success.

The company specializes in innovative implementations across platforms such as Salesforce, Mulesoft, Tableau, Veeva Vault, AWS, Data Engineering, Big Data, ServiceNow, and SAP.

With a team that includes more than 50 Salesforce Certified professionals, Rudhra Info Solutions supports clients with strategic planning, technology rollout, ongoing support, and performance optimization.

The firm helps organizations enhance workflow efficiency, safeguard data, adopt new technologies, and maximize ROI from their technology investments.

Its mission is to keep clients ahead of the curve and enable better engagement with leads, customers, partners, vendors, and employees.

Role Description:

The Customer Support Executive is a full-time, on-site role based in Chennai.

This role involves responding to customer inquiries via phone, email, and online channels, providing timely and accurate information, and ensuring a positive service experience.

The Customer Support Executive will handle issue logging, basic troubleshooting, and coordination with technical teams to resolve customer concerns.

Responsibilities include maintaining customer records, tracking support tickets,



following up on open issues, and ensuring that agreed service levels are met.

The role also requires documenting common queries, contributing to support process improvements, and promoting high customer satisfaction through clear communication and professional conduct.

Qualifications

- Robust customer-facing skills in Customer Support and Customer Service, with a focus on clear communication and empathy.
- Experience working toward Customer Satisfaction goals, including managing feedback and resolving complaints.
- Ability to provide Online Support through chat, email, and ticketing systems, with good written communication skills.
- Exposure to Technical Support environments, including basic troubleshooting and escalation procedures.
- Good problem-solving and analytical skills, with attention to detail and accuracy in documentation.
- Comfort working in a fast-paced, team-oriented environment, with the ability to manage multiple tasks and priorities.
- Proficiency in English; knowledge of additional regional languages is an advantage.
- Prior experience in customer support or service roles; a diploma or degree in any discipline is preferred.
- Willingness to work on-site in Chennai and adapt to rotational shifts if required.

📌 Customer Support Executive (Chennai)
🏢 Rudhra Info Solutions
📍 Chennai