Job Title: Customer Service

Industry: Specialty Materials / Manufacturing

Location: Aundh, Pune, Maharashtra

Qualification: Graduate

Years of Experience: 1–3 Years

Employment Type: 6 Months Contract

Shift Time: 5:30 PM – 2:30 AM

Interview Mode: Face-to-Face (1 Round)

Work Mode: Work From Office (WFO)

Working Days: 5 days a week

Transport Facility: Available

Notice Period: Immediate joiners preferred

Gender Preference: Male candidate preferred

Overview / Job Purpose / About the Company

Our client is a global specialty materials organization focused on battery technologies, filtration media, specialty insulation, and sealing materials. With over 60 manufacturing facilities and a global workforce of more than 9,000 employees, the organization serves customers worldwide through innovative and sustainable solutions.

The Customer Service role acts as a key liaison between external customers, sales teams, warehouses, logistics, and manufacturing departments. The position involves managing customer and distributor orders, resolving order-related issues, coordinating deliveries, and ensuring a positive customer experience.

Key Responsibilities

- Receive and process customer orders, inquiries, and product-related requests.

- Maintain robust relationships with assigned customers and commercial partners.

- Ensure accurate order entry, customer acknowledgements,



and realistic delivery commitments.

- Handle standard pricing, quotations, product availability, and delivery schedule inquiries.

- Coordinate with customers, sales teams, logistics, production control, purchasing, and shipping departments.

- Track order status, identify potential delivery delays, and coordinate with logistics to expedite shipments.

- Support order processing, billing/invoicing, pricing and tax validation, and order-to-cash activities as required.

- Maintain high customer service standards and resolve complaints or order-related issues.

- Support export order processing, including basic knowledge of air and ocean shipments and applicable trade regulations.

- Work with the team to provide holiday coverage when required.

Competencies

- Strong customer service and communication skills.

- Experience in customer order processing and order management.

- Knowledge of billing/invoicing, O2C, pricing, and shipment coordination.

- Proficiency in MS Excel and MS Word.

- Working knowledge of SAP, Oracle, or MS Dynamics ERP preferred.

- Strong attention to detail and accuracy.

- Ability to manage multiple priorities and work effectively in a team.

- Knowledge of manufacturing operations and export/import compliance preferred.

📌 Customer Service (Pune)
🏢 Bravient Advisors Private
📍 Pune